Durango School District 9-R is accepting applications for a Technology Services Technician I to; maintain and install personal computer hardware and related instructional technology equipment in accordance with District standards for efficiency, compatibility, security. Connect equipment to District network and email services. Provide first level tech support to District sites. 8 hrs/day, 12 month Education Support Professional position, includes benefits and begins asap.
ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency and percentage of time of duties may vary based on building or department assignment.
Provide Help Desk services such as answer phone calls, resetting passwords, writing documentation, etc.
Help manage help desk tickets and re-assign/escalate issues to PC Technicians
Responsible for processing incoming equipment and preparing for deployment
Responsible for tracking inventory of technology equipment.
Install District software applications and software images on Windows and MAC platforms
Assist with the maintenance and repair desktop and laptop computers
Assist with District network, e-mail, and Internet connections on computers and mobile devices
Install and maintain District instructional technology equipment
Maintain equipment repair and maintenance records for District computers
Interact with District instructional staff to deliver a high level of service and customer satisfaction
Assure work is completed in a professional and safe manner in compliance with District and industry standards
Perform other duties as assigned.
EDUCATION AND TRAINING: High school diploma or equivalent plus special training in computer related technologies.
EXPERIENCE: Six months experience as a technician in computer hardware, Windows and MAC operating systems, computer applications software and mobile devices preferred.
CERTIFICATES, LICENSES, & REGISTRATIONS: Valid Colorado driver's license required. A+ certification preferred. Criminal Background Check required for hire.
TECHNICAL SKILLS, KNOWLEDGE & ABILITIES:
Advanced computer troubleshooting, analysis, critical thinking and problem solving skills.
Ability to learn multiple programs and systems.
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
Ability to manage multiple priorities.
Ability to promote and follow Board of Education policies, Superintendent policies and building/department procedures.
Ability to communicate, interact and work effectively and cooperatively
Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator.
MATERIALS AND EQUIPMENT OPERATING KNOWLEDGE:
Intermediate operating knowledge of and experience with personal computers, Macintosh computers, servers, peripherals, Windows, Mac OS and Microsoft Office.
Working knowledge of data processing equipment, systems and techniques.
Operating knowledge of typical office equipment, such as telephones, copier, fax machine, E-mail, etc. required.
Durango School District 9-R is an equal opportunity educational institution and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, creed, age, marital status, sexual orientation, genetic information, disability or need for special education services in admissions, access to treatment, or employment in educational programs or activities which it operates, or any other applicable status protected by federal, state or local law. For information regarding civil rights or grievance procedures, contact Laura Galido, Compliance Officer, Durango School District 9-R, 201 E 12th Street, Durango, CO 81301, (970) 247-5411, firstname.lastname@example.org, or the Office for Civil Rights, U.S. Department of Education, 1244 Spear Boulevard, Suite 310, Denver, CO 80204-3582, (303) 844-5695.
Durango School District 9-R