This position requires a working knowledge of the necessary technology skills to perform assigned tasks for customer and service support under manager's direction, typically within a geographic work area. Also include new business support functions as developed and assigned.
JOB DUTIES AND RESPONSIBILITIES
Performs a range of skilled technology services including equipment installation, work flow observation, and solution presentation for improved methods. Responsibilities include but are not limited to installation, preventative maintenance, connectivity/networking adjacencies, and routine service on small end devices at customer locations within a specific geographic work area.
Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.
Assembles/adjusts/maintains products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.
Understands and promotes Ricoh's support functions and offerings.
Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.
Responsible for managing own time and schedule.
Effectively executes required workload management and call handling procedures, using current field call management requirements.
Complies with all company policies and completes administrative tasks in an accurate and timely manner.
Performs administrative duties as assigned including maintaining required logs, processes and reports.
Accounts for all time and activity by recording information through the proper tracking system.
Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.
Achieves expected productivity levels associated with assigned workload and level of experience.
Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.
Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. Example: CompTIA IT Fundamentals and Ricoh bronze level certification.
Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.
Follow this internal link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
Ricoh Americas Corporation