Technology Services Support Associate

Ricoh Americas Corporation Concord , CA 94519

Posted 4 months ago

POSITION PROFILE

This position requires a working knowledge of the necessary technology skills to perform assigned tasks for customer and service support under manager's direction, typically within a geographic work area. Also include new business support functions as developed and assigned.

JOB DUTIES AND RESPONSIBILITIES

  • Technical

  • Performs a range of skilled technology services including equipment installation, work flow observation, and solution presentation for improved methods. Responsibilities include but are not limited to installation, preventative maintenance, connectivity/networking adjacencies, and routine service on small end devices at customer locations within a specific geographic work area.

  • Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services.

  • Assembles/adjusts/maintains products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations.

  • Customer Service

  • Understands and promotes Ricoh's support functions and offerings.

  • Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team.

  • Manage Workload

  • Responsible for managing own time and schedule.

  • Effectively executes required workload management and call handling procedures, using current field call management requirements.

  • Administrative

  • Complies with all company policies and completes administrative tasks in an accurate and timely manner.

  • Performs administrative duties as assigned including maintaining required logs, processes and reports.

  • Accounts for all time and activity by recording information through the proper tracking system.

  • Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary.

  • Results

  • Achieves expected productivity levels associated with assigned workload and level of experience.

  • Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc) and bills accordingly.

  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

  • Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. Example: CompTIA IT Fundamentals and Ricoh bronze level certification.

  • Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.

  • Follow this internal link for the certification requirement document. https://rworld.ricoh-usa.com/docs/DOC-766716

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


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Technology Services Support Associate

Ricoh Americas Corporation