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Technology Services Project Coordinator

Expired Job

Candidate Portal Houston , TEXAS 77079

Posted 1 week ago

We are in search for a Technology Services Project Coordinator for a cyber security solutions provider in Houston, TX. This person will be responsible tor managing services, coordinating resources and project reporting. This person will allocate and dispatch consultant to the appropriate projects then ensure all hours are tracked and reported properly. They will work closely with project leaders, accounting, and executives reporting job progress and utilization.
Target Salary:
$70K-$75K/year
Required Skills:
  • Service Management (ITIL preferred)
  • Strong Project Management and coordination skills
  • Must be very organized and detail oriented.
Preferred

Skills:
  • Experience with ConnectWise service management software or similar other service management software.
  • Relevant College Degree
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Milk + Honey Spa

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VIEW JOBS 12/16/2018 12:00:00 AM 2019-03-16T00:00 <div dir="ltr">milk + honey was founded in 2006 by Alissa Bayer, and has since become Texas’ premier destination for an exceptional day spa experience. From a single standalone spa in downtown Austin, milk + honey has grown to include a collection of five spas—with two more slated to open in early 2019 and national expansion on the horizon. With a core menu of therapeutic treatments and select seasonal specials, milk + honey operates with a philosophy centered on healing, wellness, and relaxation. milk + honey spas use only the cleanest products for every treatment and the brand is a champion of organic, non-toxic ingredients. milk + honey’s eponymous product line—used throughout the spas and sold in-spa and online—was born in 2013 and developed in collaboration with a team of more than 50 estheticians and massage therapists to be hyperclean and effective, made with only the highest-quality ingredients and pure essential oils. milk + honey was at the forefront of the clean beauty revolution over a decade ago and continues to redefine and democratize the day spa experience for everyone by providing therapeutic and accessible respites and effective and luxurious skincare products to indulge, unwind, and cleanse the body and mind.<br /> <br /> <b>The Manager performs a full spectrum of duties, ensuring exceptional client service and employee satisfaction. The essential duties and responsibilities for the Manager position include:</b></div> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Financial</b></div> <ul> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Maintain accurate spending records and assist Accounting with coding and receipt collecting</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Support General Manager with budget analysis and sales reports, as well as to provide supportive evidence or insights into monthly projection goals.</b></div> </li> </ul> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Brand Standards</b></div> <ul> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Maintain the milk + honey brand facility standards through coordination of all maintenance and improvement projects</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Maintain standards and create processes to ensure your location is organized, clean and presentable</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Coordinate a system so that all client reviews, surveys and concerns are addressed within 24 hours or less</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Possess superior customer service skills to mediate all situations with a calm, helpful demeanor; address on-site client issues in real time</b></div> </li> </ul> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Daily Operations</b></div> <ul> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Ensure the location is in compliance with all regulatory codes and licenses are up to date</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Support the General Manager in decisions that affect the financial health of the business; profitability and maintaining the milk + honey brand and facility standards</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Assist in calculating and updating daily, weekly, monthly and quarterly business goals, maintain accountability for those goals and revenue projections</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Manage the business so that possible impediments to meeting goals can be dealt with before they affect revenue numbers</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Assist the Procurement Department with retail and back bar ordering, inventory, merchandising and innovation</b></div> </li> </ul> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Marketing</b></div> <ul> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Collaborate with the Marketing team to set marketing goals and provide the operational support to achieve those goals</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Communicate location needs for special promotions and social media outreach</b></div> </li> </ul> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Employee Relations</b></div> <ul> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Coordinate the interview process for all staff positions and assist GM in making final decisions about candidates</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Mentor and develop the Assistant Managers, MiT, and Department Heads, providing clear and reachable goals</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Witness or conduct employee verbal and written notices and terminations in a timely manner</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Possess superior customer service skills and knowledge, must be willing to mediate difficult situations with calm, helpful demeanor</b></div> </li> </ul> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">General Requirements</b></div> <ul> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Have a basic understanding of all of the systems and programs that are essential to the management of the business</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Be available on an on-call basis for protocol and system questions from Assistant Managers, MiT and Department Heads</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Demonstrate the calm ability to multitask in a high-pressure environment</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Personify milk + honey’s 4 Principles in every interaction with clients and coworkers</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Must be able to sustain reasonable physical activity for the duration of a scheduled shift</b></div> </li> <li dir="ltr" style="padding: 0; margin: 0;"> <div dir="ltr"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Must be able to hear so as to effectively understand customer’s needs</b></div> </li> <li style="padding: 0; margin: 0;"><b id="docs-internal-guid-97d38481-7fff-9ba8-6895-6f9fb85908d1">Must be able to lift up to 25lbs</b></li> </ul> <div dir="ltr"><b id="m_-6237602837628394530gmail-docs-internal-guid-b68d456c-1ecb-9680-64ee-d4868b13f434">milk + honey is the brainchild of lifestyle entrepreneur Alissa Bayer, a Florida native who moved to Austin to attend graduate school at University of Texas at Austin. Alissa fell in love with the city, its unique culture, and the wonderful people, so she and her family made the decision to stay. One thing that Alissa didn’t find in Austin were the wonderful urban day spas that she frequented in years past while living in New York, Washington, D.C., and San Francisco. After much soul-searching and strategic planning, Alissa decided to fill this need and combine her many years of professional experience, her creative and playful nature, and her desire to create something that makes other people feel great. She founded milk + honey in 2006 with a single, standalone spa, and has since grown the brand to include a collection of spas across Austin and Houston as well as a line of hyperclean, non-toxic bath, body, and skincare available in-store and online. A dynamic and inspiring leader with extensive expertise in clean beauty and wellness, Alissa is an active member of the community through her involvement in Girlstart and the University of Texas at Austin’s MBA mentorship program.</b><br /> <br /> <b id="m_-6237602837628394530gmail-docs-internal-guid-8fcd7a89-1ece-83b9-3d77-bb76d0f07169">BEES by milk + honey In a continued effort to give back, milk + honey owns and operates an urban apiary in Austin that supports the local ecosystem, protects the bees, and produces a small harvest of honey each year. Employees have the opportunity to apprentice with the beekeeper in order to learn about organic, non-aggressive beekeeping firsthand and 100% of the honey proceeds go directly back to maintaining their healthy hives.</b></div> Milk + Honey Spa Houston Texas

Technology Services Project Coordinator

Expired Job

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