Technology Services Office (Tso) Asst - Fy25

Posting Details

Position Information

Winthrop Position Title Technology Services Office (TSO) Asst - FY25 Job Purpose

Acts as general assistant in the TSO in service to university constituents who seek assistance with the technology supported by Winthrop University either through calls or in-person.

Duties and Responsibilities

Duties will vary based on individual skills and experience. Actual assignment may include a combination of:

• Processing requests for Winthrop ID cards

• Processing Scantron requests (printing or scoring)

• Creating login accounts.

• Assisting clients with tier 1 support for accounts and supported devices

• Accurately logging all TSO tickets using the defined tracking system.

• Monitoring tracking system for critical response issues and routing accordingly.

Qualifications

• Strong interpersonal skills and ability to work well with others.

• Excellent oral and written communication skills.

• Good problem solving skills.

• Ability to work with or without direct supervision.

Preferred Skills

• Familiarity with Microsoft Office applications for support, reporting, and documentation.

• Previous customer service experience strongly desired.

• Professional demeanor.

• Ability to handle a dynamic work environment; remain productive during slow times, exercise patience and professionalism during stressful situations.

Pay Rate 10.00 Type of Position Regular Hourly Position Level Graduate or Undergraduate Hours Per Week 20

Posting Detail Information

Posting Number 2024SD0125P Open Date 03/01/2024 Close Date 06/30/2025 Desired Start Date 07/01/2024 End Date 06/30/2025 Special Instructions to Applicants PLEASE NOTE

• Supplemental questions are considered part of your official application.

• Please complete the entire application, including all current and previous work history and education. A resume will not be accepted or reviewed to determine if an applicant meets the position qualifications.

• Students who are paid by the hour must enter all hours worked on their time sheet each day they work and submit completed time sheets by the deadline. Failure to do so may prevent future employment.