Technology Sales Coordinator

Position Summary

Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Oregon Convention Center is one of the largest convention facilities in the Pacific Northwest, attracting out-of-town visitors to national conventions, tradeshows and meetings, and local people to special events. The convention center's roughly 160 employees host more than 1 million visitors each year.

The Oregon Convention Center (OCC) is looking for a Technology Sales Coordinator to promote and sell technology services to OCC clients and associated exhibitors and attendees. This position provides consultation, estimates, sales, reporting & implementation for services including exclusive Internet services, WiFi, VoIP telephone, and Local Area Networking (LAN) services; as well as digital signage.

This role provides customer service to exhibitors and show managers during the event planning process and attends planning and pre-convention meetings. The Technology Sales Coordinator may assist in event coverage, setup, and configuration of event technology services. This position works independently, though regularly collaborates with other Technology staff, Events staff, and other departments.

As the Technology Sales Coordinator you will

• Promote and sell technology services including Internet access, WiFi, digital signage, and phone service.

• Prepare, present, negotiate and follow up on formal bids to established or potential show managers and promoters.

• Provide technical advice and guidance regarding services and service level needed for event success.

• Participate in facility tours for potential clients; answer questions about facility services, costs, policies, and requirements.

• Develop client relationships to increase the potential for added sales and revenue.

• Perform occasional configuration changes on event network equipment.

• Assist in coordinating installation of services and in troubleshooting equipment as needed during event days.

• Monitor network activities for current events and maintain contact with customers to ensure quality of service.

• Provide on-site support to clients during events, communicating expectations and changes.

• Act as liaison between clients' contracted service providers and OCC departments to coordinate services for clients.

• Create, edit, and schedule digital signage content for clients and in-house customers.

• Record sales, prepare billing information, and reconcile and report differences between bid specifications and clients' actual use.

• Report data for accurate and timely billing of technology services; develop and produce status reports; investigate and reconcile billing disputes.

• Study industry pricing and trends to maintain competitiveness within the industry and recommend new services and pricing structures.

• Maintain quality records on client needs, usage and adjustments made to accommodate requests.

• Collect statistical network data for events and provide reports to customers, where applicable or when requested.

• Maintain and exhibit discretion with confidential and/or sensitive information.

Attributes for success

• Proficient knowledge of Internet, computer networking, WiFi, LAN, VoIP

• Proficient knowledge of networking equipment, IP, routers, switches, wireless antennas

• Ability to establish and maintain cooperative working relationships with all persons contacted in the course of work

• Ability to communicate clearly and effectively, both verbally and in writing

• Ability to interpret or design technical instructions, drawings and/or diagrams for bid specifications

• Ability to prioritize and multi-task; must be organized and flexible to change course of work/projects as circumstances dictate

• Knowledge of procedures, methods, and techniques of marketing and sales

• Ability to work effectively with information management systems and adapt quickly to system changes and updates

• Ability to analyze information and use logic to resolve issues and problems

• Ability to work assigned schedule and exhibit regular and predictable attendance

• Work in a safe manner and follow safety policies, practices, and procedures

• Use discretion with confidential and sensitive matters

DIVERSITY AND INCLUSION

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.

Learn more about Metro's Diversity Action Plan

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.

Minimum qualifications

• High school diploma or G.E.D, and

• Minimum of two years of direct customer service experience and sales, and

• Minimum of two years of experience with the technical aspects of computer networking, WiFi, LAN, WAN, Internet, and VoIP technologies, or

• Any combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

• Ability to work various hours including weekends, evenings, and holidays

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Current driver's license and driving record sufficient to be insured by Metro insurance carrier

• Certified Network Administrator (CNA)

• Other related network certifications

• Experience with Ungerboeck software platform is preferred

SCREENING AND EVALUATION

The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed online application OR resume
• A cover letter

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications

• In-depth evaluation of application materials to identify the most qualified candidates

• Consideration of top candidates/interviews

• Testing/assessments (if applicable)

• Reference check

• Background, driving records check for finalist candidate (if applicable)

COMPENSATION, BENEFITS AND REPRESENTATON

The full salary range for this position is step # 1, $66,385.00 to step# 7, $88,963.00.

However, unless a candidate's qualifications justify, based on the Oregon Pay Equity Act requirements and Metro's internal equity review process, the appointment will likely be made between step # 1, $66,385.00 to step # 7, $88,963.00.

This position is not eligible for overtime and is non-represented. It is classified as a Technology Sales Coordinator.

Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Questions?

Talent Acquisition Specialist: Lamarkus Gilliard

Email: Lamarkus.gilliard@oregonmetro.gov

Additional Information

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework

Positions designated as "hybrid telework," meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.

How to Apply

For tips on how to apply and more information on what the application process looks like, visit Metro's "How to apply" page.

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