Technology Sales Associate

Staples Port Chester , NY 10573

Posted 1 week ago

Description

Position Summary:

The Tech Sales Associate is responsible for maintaining an Inspired Selling culture in the Mobile and Technology department. They are committed to offering every customer a total solution for his/her mobile and technology needs. The Tech Sales Associate is responsible for ensuring the Mobile and Technology department achieves key metrics, including profitable sales. An important focus of this role is to grow our business by offering solutions to our customers that meet their needs. The Tech Sales Associate is expected to possess extensive knowledge of the product assortments, carrier plans and offerings, as well as tech services available to customers and recognize the opportunity to advise the customer on these offerings. This includes selling through the kiosk.

Position Responsibilities:

  • Engagement: Engages customers on the sales floor. Uses VIBE behaviors to create a buying environment. Builds relationships with Certified Tech Associates to create synergy across all technology departments

  • Selling: Champions Mobile and Technology selling programs both in-store online; Exhibits Staples Selling behaviors in all interactions and communications with customers, associates and management. Achieve all sales goals. Respond and resolve customer requests and concerns

  • Operations: Responsible for ensuring all operational policies and processes are followed. Stays current on new technologies, products and services

  • Other duties as assigned

Qualifications

Essential Skills and Experience:

  • Analysis: Gathers and analyzes what they feel are the most important pieces of information needed to understand the problem or issue

  • Focus on Service: Searches actively for ways to improve customer service. Identifies customers' current requirements, expectations, and needs

  • Communication

  • Write and Speak with Impact: Expresses oneself effectively in one-on-one conversations and small groups. Adapts the level of detail and type of communication to the intended audience
  • Build Relationships: Is friendly and open in interactions with others, making them feel at ease. Demonstrates a genuine interest in people, their business and their technology needs

  • Drive for Results: Is accountable for Tech Services Sales, Margin and TSAT. Puts in sustained effort to accomplish desired results. Experience and interest in using reports and metrics to shape vision, goals/objectives

  • Listening

  • Listen Attentively: Asks questions to clarify others' comments and ensure understanding of the key messages. Listens to others' comments without interrupting. Is able to listen to a customer's concerns and asks open ended questions to help identify needs and present solutions
  • Establishing Trust
  • Show Integrity: Establishes trust with customers; is a trusted advisor and able to maintain confidentiality
  • Managing Execution
  • Work Effectively & Efficiently: Prioritizes effectively and focuses on appropriate details, so work gets done accurately
  • Leveraging Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs

Basic Qualifications:

  • Sales and customer service experience in a retail environment

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sales Associate

Pier 1 Imports, Inc.

Posted 4 days ago

VIEW JOBS 1/16/2019 12:00:00 AM 2019-04-16T00:00 Overview Inside every Pier 1 Imports store are retail sales associates who bring our home furnishings brand to life with their talent, dedication, resourcefulness and creativity. As the leading home furnishings specialty retailer, Pier 1 Imports is looking for a retail sales associate who helps our customers turn their houses into homes. Are you all about presenting new ways of seeing and experiencing a home? Do you have strong, energetic customer service skills and have a desire to work a flexible schedule? The retail sales associate is the heart of the Pier 1 Imports brand and requires finely-tuned people skills that will keep our customers coming back again and again. As a part-time retail sales associate, you will go all out to exceed our customers' expectations every day by presenting inventive solutions and possibilities for all of their home decor needs. You know that their experience with the Pier 1 Imports brand will be extraordinary, and you will help nurture home decors' individual artistry and expression. Requirements include: * Six months to one year of related retail sales experience * A true commitment to excellent customer service is essential * Able to work nights and weekends * Strong communication skills Pier 1 Imports, Inc. Port Chester NY

Technology Sales Associate

Staples