Technology / Repair Associate

Ricoh Americas Corporation Bellevue , WA 98009

Posted 4 weeks ago


Jump start your career with a leader in technology solutions.
Start an innovative career with a global, future-forward technology and solutions provider. As a Technology Support Associate at Ricoh, your mission is to support a core set of products and solutions while fostering strong customer relationships. Those who excel in this position are self-starters who thrive under minimal supervision. At Ricoh, you'll learn technical skills and earn industry-wide certifications that give you the knowledge you need to advance and fulfill your career ambitions.


  • Familiarity with PC and associated software applications

  • Valid driver's license and minimum level of auto insurance coverage

  • High School Diploma

  • Professional interpersonal and communication skills

  • Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application preferred

  • Prior customer service experience strongly preferred

Ricoh Technology Support Associates succeed by applying problem-solving expertise to products and high-tech solutions. Because this is a customer-facing role, you'll have the opportunity to exhibit a winning spirit by always looking for opportunities to champion your team and Ricoh.

Ricoh Technology Support Associates get the opportunity to work with many emerging technologies, including:

  • Multi-functional Document management systems

  • Intelligent Whiteboards

  • Digital Lockers

  • Robotics

  • 3D Printers

Our Technology Support Associates work in fast-paced environments and value teamwork, diversity and sustainable practices. Ricoh employees have the highest standards of ethics and integrity and are motivated to transform the way people work by helping them to work smarter and faster with technological innovations. You'll join a highly collaborative team and have plenty of opportunities to partner with Ricoh engineers and other technicians of all levels.

The Technology Support Associate position comes with a competitive starting salary and generous employee perks and benefits that include:

  • Vacation eligibility after only 30 days OTJ

  • Company provided mobile device (latest generation technology)

  • Company provided laptop

  • Mileage reimbursement program

  • Seven paid holidays plus five paid floating holidays per year

  • College Tuition reimbursement

  • 401K matching plans

  • Health, dental and vision insurance

  • Employee discounts at a variety of retail outlets

  • Wellness programs

Apply now to the Technology Support Associate position or you can opt in to our Talent Community to be updated on future job postings.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Smartphone Repair Technician


Posted 3 weeks ago

VIEW JOBS 8/5/2019 12:00:00 AM 2019-11-03T00:00 <p><strong>The Need:</strong></p><p>We are part of a network of stores in the Seattle Metro area and we are always in search of high quality staff. We are seeking customer oriented team members that will develop into managers within this growing industry.</p><p>Since its inception in 2009, uBreakiFix has grown to more than 400 stores across the U.S. with continued expansion planned for the future. The means we need new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a customer oriented, tech-savvy individual? Do you enjoy working with cell phones, tablets, computers, gaming consoles or other gadgets? Well then come join one of the largest and most reputable smartphone and small electronic repair companies in the US.</p><p><strong>About Us:</strong></p><p>The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price, high quality advantage and industry leading 90-day warranty.</p><p>uBreakiFix handles everything from iPhones, Samsungs, Droids, XBOX’s to PS3s, as well as laptops and computers, both PC and Mac. Do you have a broken screen on your smartphone or tablet? A virus that your PC can’t seem to get rid of? A Mac that isn’t running like it used to? A Samsung that just won’t shake software issues? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality – all for much less than buying a new one. And many repairs can be completed while you wait!</p><p>From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution. </p><p>Visit <a href="" rel="nofollow noreferrer noopener" class="external"></a> for more info!</p><p><strong>Job Title:</strong> Repair Technician (multiple positions available)</p><p><strong>Pay Rate:</strong> $13.50/hr for Initial Training, immediate raises for successful candidates thereafter. Direct applicable experience will result in higher pay. <br> <strong>Job Purpose:</strong> Serves customers by diagnosing, troubleshooting and repairing devices while ensuring an exceptional customer experience. </p><p><strong>Requirements</strong></p><p><strong>Basic Qualifications -</strong><br> ~ Outstanding customer service skills<br> ~ Excellent technical, problem solving, and analytic skills<br> ~ Exceptional organizational skills<br> ~ Strong written and oral communication skills<br> ~ Proficient in office productivity software <br> ~ Work well and thrive in a team environment<br> ~ Ability to work flexible hours, including weekends and holidays<br> ~ High school diploma or GED</p><p><strong>Outstanding Qualifications! -</strong><br> ~ Previous experience working at retail electronics store<br> ~ Previous Experience with Repairing Electronics<br> ~ Apple Certified Macintosh Technician (ACMT)<br> ~ Experience repairing electronics, smartphones, PC/MACs, and game consoles<br> ~ Technical degree or certification in Electronics or Consumer Electronics</p><p> <strong>Tasks and Responsibilities - </strong><br> ~ Diagnose, troubleshoot and repair devices (no worries, we’ll train you!)<br> ~ Provide recommendations for problem resolution<br> ~ Explain complex technical issues to customers in a non-technical, simple to understand manner<br> ~ Provide repair and replacement estimates to customers<br> ~ Ensure that all repairs meet or exceed uBreakiFix quality standards<br> ~ Greet customers in a friendly manner and maintain a positive work environment<br> ~ Answer phone calls to the store with a professional, courteous and friendly demeanor</p><p>~ Manage and respond to emails, notifications and repair quote requests<br> ~ Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations<br> ~ Keep track of all devices and inventory while safeguarding all store stock<br> ~ Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair<br> ~ Maintain the cleanliness and professional appearance of the store</p><p><strong>Opportunities - </strong><br></p><p>~ Promotion from within<br></p><p>~ Take initiative, grow your responsibilities</p><p>~ Inventory, purchasing, buybacks and RMAs, quality assurance</p><p><br></p><p>Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.</p><p><br></p><p>UBREAKIFIX is an equal opportunity employer M/F/D/V</p><p><strong>Benefits</strong></p><p>Medical, dental or vision, vacation </p> Ubreakifix-Bellevue Bellevue WA

Technology / Repair Associate

Ricoh Americas Corporation