Conduent Richardson , TX 75080
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Conduent Human Resource Services include consulting, technology and administration solutions to help our clients effectively manage their HR programs while engaging employees in their health, wealth and careers.
Title: Technology Program Manager
This role is a strategic, client-facing leadership role as a technology representative local to the client key locations driving alignment on priorities and requirements for technical deliverables. A key requirement is knowledge of the client contract terms, service levels, tools and services and continuing to keep technology current and in alignment with the Conduent product roadmap. In this role, the program manager is the point of escalation internally and the point of communication with the internal team and client in support of technology deliverables
Primary point of contact to the client(s) in the management of end-to-end technology delivered, working closely with the business leaders
Update and maintain the client technology tool/platform inventory and roadmap to align to the HRS product and technical roadmap.
Ensure compliance with the contract requirements for service levels, technology compliance and upgrades and be able to report status as needed.
Responsible for tracking, communicating and driving to the planned roadmap technology deliverables.
Point of escalation from the day to day technology operations.
Advanced planning to ensure readiness from a technology perspective specific to cyclical activities, like open enrollment, pension statement processing and vendor integrations with Conduent products.
Knowledgeable of our product roadmap and ownership of providing demos and communication with the client as to upcoming feature upgrades
Manage relationships with key stakeholders to support the client/portfolio.
Drive alignment on priorities and requirements across the client team.
Influence teams to meet delivery milestones, while building positive relationships across the team.
Own and incubate special technology projects directed by the client and critical to their business; work with client team to operationalize and integrate these special projects into the main work stream at the right point and with the right tools and controls.
Engage Technology Delivery managers to track delivery on time and budget.
Ownership of client technology budget and forecast.
Point of contact for audit activities.
Facilitate decisions on requests that are not currently part of our product suite.
Partner with Technology Solution Manager on renewals, new deals, expanded services.
KPI's: Deliver on time, on budget, on specification, and at a high level of quality and customer satisfaction.
Min 10 years managerial experience
Managerial experience preferably in IT project implementation and/or operations
Program Director or equivalent experience preferred
Demonstrated leadership/influencing executive leadership and cross functional teams and maintaining accountability for major business initiatives
Self-starter that learns and adapts quickly to frequent changing priorities
Strategic and analytical thinker who can analyze data to make appropriate decisions/recommendations and shape business strategy
Experience with client communications
Bachelor's degree required, advanced degree desired or equivalent work experience.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.