Technology Procurement Manager

Technology Procurement Manager

Location:

Bethpage, NY, US, 11714

Brand: Altice USA

Requisition #: 4580

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

We are seeking a highly organized and detail-oriented Call Center Procurement Manager to oversee the procurement functions within our call center operations. The ideal candidate will be responsible for managing vendor relationships, negotiating contracts, and ensuring the timely and cost-effective acquisition of goods and services essential for call center operations. This role will be reporting to the VP of Procurement and responsible for supporting Altice's Care, CX, Sales and Retention organization. This role must have the ability to work with a high level of autonomy and apply industry leading knowledge, skills, tools and techniques in order to exceed stakeholder needs and expectations.

Responsibilities

• Negotiate contracts, terms, and conditions with new and existing vendors to secure favorable agreements.

• Partners with key stakeholders to optimize procurement power and working capital by identifying opportunities, aggregating products and services, and standardizing processes.

• Work closely with legal and compliance teams to ensure contracts adhere to company policies and regulations.

• Analyze pricing proposals and negotiate competitive rates to achieve cost savings.

• Monitor and control procurement-related expenses to ensure budget compliance.

• Collaborate with internal stakeholders to understand procurement needs and requirements.

• Address and resolve any issues related to product or service quality.

• Utilize data analysis tools to assess vendor performance, track key performance indicators (KPIs), and make data-driven decisions.

• Manages the complete contract lifecycle, including administration, compliance, and renewals, in collaboration with Legal and other involved parties. Manages the contract approval process through execution.

• Cultivates positive vendor and stakeholder relationships, communicates the Procurement Team's value proposition, and understands relevant functional organizations, their goals, and technology needs.

• Conducts spend analysis, creates annual Category Management Plans, and implements changes to enhance cost efficiency, leveraging strong business relationships.

• Drive continuous improvement activities within assigned spend portfolio - optimize internal demand / specifications and optimize vendor product and services.

Qualifications

• Bachelor's degree (required) in Business, Supply Chain, or related field; MBA a plus.

• 5+years of experience in procurement, with focus on Call Center Operations.

• In-depth knowledge of Call Center terms and KPIs (in Care, Sales or Retention) are required.

• Strong negotiation and contract management skills.

• Excellent analytical and problem-solving abilities.

• Familiarity with procurement software and tools; Oracle Source to Pay experience strongly preferred.

• Effective communication and interpersonal skills to collaborate effectively with stakeholders across various levels within the organization.

• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.).

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Nearest Major Market: Long Island

Nearest Secondary Market: New York CIty