Technology Operations Specialist, New York Region

The Opportunity

Delaware North is hiring a Technology Operations Specialist to join our team in Buffalo, NY. As a Technology Operations Specialist, you will provide on-site IT support for The Westin Buffalo and Gideon Putnam, and provide level 1 remote support for New York region. If you have lofty career goals, want a challenging role where collaboration and hard work are rewarded, apply now.

Pay

Minimum - Anticipated Maximum Base Salary: $58458 - $59600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance

• 401(k) with up to 4% company match

• Annual performance bonus based on level, as well as individual, company, and location performance

• Paid vacation days and holidays

• Paid parental bonding leave

• Tuition and/or professional certification reimbursement

• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Maintain documents and create, respond, and update help desk tickets and system access requests

• Use IT tools such as Confluence and ServiceNow

• Provide IT Support for the following systems:

• Retail POS system hardware and software

• Property Manager System support including interfaces, Citrix and AWS Servers

• Food & Beverage POS system hardware and software including mobile & kiosk ordering solutions

• Windows 10, iOS devices, and onsite hosted solutions

• Back of house workstations and office computers running various desktop and Citrix applications;

• Analog and IP/VOIP phones

• Network troubleshooting

• Wireless Internet including Satellite, Cradle Points, T1s and Fiber

• Kronos time clocks and Java-based Time Manager

• Microsoft's Active Directory

• Cloud-based email and file storage such as Office 365 and OneDrive

Qualifications

• Associate or bachelor's degree or equivalent in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field

• A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems

• Certification from the following associations but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI

• Ability to travel driving company provided transportation to additional Delaware North property locations including The Westin and Gideon Putnam

Physical Requirements

• Must be able to lift and carry up to 60 pounds

Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.