Technology Operations Specialist - IT Solutions

TITLE

Technology Operations Specialist

JOB SUMMARY

The Technology Operations Specialist is responsible for specialized daily operational support within IT Solutions, including assisting with budget management, financial projections and reporting, assisting with spending analysis, and identifying opportunities for cost savings. The position will assist in the development and implementation of departmental procedures, goals, objectives, strategies and systems, and oversee contracts, software licensing, and vendor relationships.

As a member of IT Solutions team, the Technology Operations Specialist is expected to uphold the division's mission to "empower an agile, digital university and elevate technology as a strategic institutional asset" and contribute positively to a collaborative, human-centered, innovative, accountable, transparent, and inclusive culture within ITS.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Senior Technology Operations Specialist

Supervises: No supervisory responsibilities.

ESSENTIAL DUTIES - May include, but not limited to the following:

Business Operations (90%)

Performs highly responsible and confidential operational duties and non-standardized work requiring critical thinking and independent action.

Assists with ITS budget process and annual budget development, assist with monthly summary reports and financial projections, and assist with spending analysis and identify opportunities for cost savings.

Provides support and subject matter expertise to help ITS leadership understand and fully utilize their budgetary resources and responsibilities.

Supports and/or facilitates divisional operational processes to ensure compliance with federal, state and university rules and regulations.

Assists with planning and coordination of IT Solutions events.

Facilitates participation in, and/or assists with IT communications, studies, reports, and presentations; performs data-mining activities and creates charts, graphs and analysis to support grant proposals, annual reports and surveys, and other CIO and ITS initiatives.

Interprets policies, procedures, and federal/state laws to assist in the daily operations of ITS.

Provides holistic administrative support for the CIO and directors within ITS, anticipating their needs and proactively providing support/solutions.

Assists with technology initiatives and projects as needed.

ADDITIONAL DUTIES

Participation & Support (10%)

Maintains awareness of current practices and future trends in vendor and contract management, budget management, and general business operations, processes, and best practices.

Represents IT Solutions and participates in the campus community by serving on working groups, project teams, and university committees.

Performs other duties as requested.

EDUCATION

Bachelor's degree required. Job-related experience may substitute for the required education on a year-for-year basis.

EXPERIENCE

Three years of relevant business operations experience, preferably in an IT environment. Additional job-related education may substitute for the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

Work is performed under general supervision and performance is based on the effective completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.

Strong written and oral communication skills (including ability to present ideas in user[1]friendly, business-friendly and technical language) and interpersonal skills with a focus on rapport-building, listening and questioning skills.

Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems.

Ability to pay strict attention to detail and manage multiple deadlines.

Ability to build effective relationships and strong commitment to working collegially and collaboratively with constituents at all levels in a diverse and distributed environment.

Ability to use a personal computer and other office equipment, including related university software and email.

Additional/Desirable Skills & Abilities

Experience with budgeting, budget forecasting, financial reporting, and financial software.

Advanced experience with Excel, Google Sheets or similar, including charts, graphs, and pivot tables, and in creating and maintaining complex spreadsheets and reports.

Experience with project and event management.

Experience in a higher education setting.

Familiarity with Texas Administrative Code (TAC 202).

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management.

Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

TWU strives to provide an educational environment that affirms the rights and dignity of each individual, fosters diversity, and encourages a respect for the differences among persons. Discrimination or harassment of any kind is considered inappropriate.

TWU is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, veteran's status, genetic information, or against qualified disabled persons.