Technology Operations Specialist

The Opportunity

Delaware North is hiring a Technology Operations Specialist to join our team at our Global Headquarters in Buffalo, New York. As a Technology Operations Specialist, you will provide on site IT support to Delaware North's properties within the Western NY area. Specifically, Highmark Stadium, Key Bank Center and Blue Cross Arena.

Our team demonstrates excellent customer service and communicates frequently with diverse internal and external customers.

Pay

Minimum - Anticipated Maximum Base Salary: $58458 - $59600 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance

• 401(k) with up to 4% company match

• Annual performance bonus based on level, as well as individual, company, and location performance

• Paid vacation days and holidays

• Paid parental bonding leave

• Tuition and/or professional certification reimbursement

• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities

• Maintain procedural and organizational documentation creating, responding to, and updating help desk tickets and system access requests in ServiceNow. Utilizing IT tools such as ServiceNow for team collaboration and change management.

• Provide IT Support for the following systems:

• Retail POS system hardware and software;

• Food & Beverage POS system hardware and software including mobile & kiosk ordering solutions;

• Support Windows 10, iOS devices, and onsite hosted solutions;

• Back of house workstations and office computers running various desktop applications;

• Analog and IP/VOIP phones;

• Network troubleshooting;

• Wireless Internet including Satellite, Cradle Points, T1s and Fiber;

• Microsoft's Active Directory;

• Cloud-based email and file storage such as Office 365 and OneDrive;

• Miscellaneous hardware and applications from vendors

Qualifications

• Associate or bachelor's degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, or a related field.

• A minimum of 1-3 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.

• Any Certification from the following associations but not limited to Cisco, CompTIA, ITSM, Microsoft, or PMI is preferred.

• Ability to travel to Delaware North property locations in Western New York.

• Must be able to lift and carry up to 60 pounds of equipment and or cartons.

Shift Details

Day shift

Evening shift

Holidays

Weekends

Event based

Who We Are

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.