Technology Manager

University Of California Los Angeles , CA 90009

Posted 2 weeks ago

Requisition Number: 29977 Job Title: ADMINISTRATIVE ANALYST I, PRINCIPAL Working Title: Technology Manager Salary: 5325-10533 Job Type: Career Department Name: 0300-ANDERSON GRAD SCH OF MANAGEMENT Department Website URL: Job Summary Statement: The Technology Manager is responsible for maximizing the utilization of EE's databases, primarily Salesforce and Flatbridge. Acting as the database administrator and super-user, s/he is responsible to maximize database functions to serve EE's business. S/he is responsible for working with internal stakeholders to understand and translate their needs to database solutions. S/he is responsible for database hygiene and manipulation, creating reports and dashboards, as well as mastering database functions to enhance EE's reporting ability and financial transparency. The Technology Manager is also responsible for identifying and implementing technology solutions as they relate to participants and customers vis--vis programming and communication and internal administrative process. S/he manages EE's technology resources. The Incumbent is responsible for the maintenance, coding, design implementation and keeping content current on the EE informational website. Percentage of Time: 100 Shift Start: 8:00 am Shift End: 5:00 pm Qualifications for Position
24 Records Qualifications Required/Preferred

Bachelor's degree in business or related field and at least five years relevant experience; or an equivalent combination of education and experience.

Required

Strong understanding of Salesforce administration, customization and development. Salesforce Administrator or Salesforce Certification required.

Required

Demonstrated expertise with and talent for CRM development, using a variety of database programs (Salesforce required; Flatbridge preferred). Excellent database management skills. Strong understanding of programming, coding, database structure, APIs, APEX, Salesforce AppExchange and Data Loader.

Proven ability to quickly and accurately enter customer records, manipulate database information, and fill customer information requests, as necessary, in a timely and effective manner. Clear understanding of customer lifecycle, enrollment processes and client relations.

Required

Demonstrated expertise in writing and executing queries to mine data using sophisticated queries and ability to create and execute reporting functions for a variety of outcomes. Proven ability to execute import-export functions, data suppression techniques, and code database records for future reporting purposes.

Required

Ability to troubleshoot errors and potential problems, to create work-around solutions and to work with vendor to fix issues with elegant solutions. Ability to identify, communicate, price, and implement database enhancements.

Required

Ability to train users on database functions and database enhancements.

Required

Ability to translate complex data output, reporting and use requirements into database processes.

Required

Demonstrated experience with a variety of online learning tools and ability to research, recommend, implement and troubleshoot same.

Required

Process management orientation, with experience in office management and creating and implementing office processes. Ability to routinize and systematize procedures and processes, especially as it relates to database administration.

Required

Demonstrated experience with online credit card processing (CashNet preferred) and understanding of payment process, potential glitches and how to fix them.

Required

Ability to interface with various members of Anderson School and UCLA community (University cashier, information services, etc.) and external sources (Flatbridge and CashNet vendors, among others) to ensure all parties understand EE's database requirements and work to maximize database functions to EE's business advantage.

Required

Motivated self-starter with strategic, long-term thinking skills. Creative problem solving skills to create and implement database enhancements, solutions and operations processes. Excellent analytical skills, with ability to analyze problems, propose solutions, and/or make recommendations, especially as it relates to database administration.

Required

Knowledge of accounting and budgets, with demonstrated ability to process invoices, track expenses and adhere to budgets. Financial acumen.

Required

Proactive attitude with the drive to initiate projects and new processes, and ability to integrate diverse opportunities and complex viewpoints into simple business solutions. Demonstrated ability work effectively, efficiently and independently and effectively, following through on assignments with minimal direction and supervision under conditions of fluctuating workloads, tight timelines, and a variety of assigned duties.

Required

Superior organizational skills and strong attention to detail, to organize material, information, and people in a systematic way to optimize efficiency and minimize duplication effort.

Required

Excellent verbal, listening and written communications skills to clearly and diplomatically convey information to a diverse clientele either by telephone or in person using proper English grammar, punctuation, structure and format. Legible handwriting and typing skills.

Required

Proficiency in using technology for informational searches, launch of email broadcasts, database functions and website enhancements.

Required

Excellent project management skills, with ability to lead by influence. Ability to accomplish team and business objectives, keeping projects on-schedule and within budget. Skill in working as part of a team; collaborating with colleagues.

Required

Strong proficiency using various hardware and software programs: registration database (Flatbridge) and contact management software, including expert use of Salesforce and Marketing Cloud; Microsoft Office including Word (creation of forms & tables, signs, labels), Excel (formulas, database function, spreadsheets, data sorts, mail merges, etc.), PowerPoint, email, electronic calendaring system, Internet (web searches), travel and entertainment reimbursement software (Express preferred), , Zoom, Adobe Connect and other video conferencing and online delivery platforms; Adobe Suite, including InDesign, Photoshop, Illustrator.

Required

Ability to work evenings and weekends, both at the University and remote locations, and to travel overnight. Ability to work flexible schedules and holidays, as necessary. Ability to travel to domestic and foreign locations.

Required

Excellent interpersonal skills to interact effectively with persons of various social, cultural, economic, and educational backgrounds to promote executive education, including faculty and top business executives in work and informal settings. Ability to establish and maintain effective working relationships with staff, faculty, students and executive clients, and to act as EE liaison to other Anderson and UCLA departments as it relates to operations, database and technology management.

Required

Ability to identify confidential and sensitive information and handle with tact and discretion. All files, records, customer data, documents, blueprints, information, letters, notes, and similar items relating to the business of the UCLA, whether prepared by the incumbent or otherwise coming into his/her possession, shall remain the exclusive property of UCLA.

S/he shall not retain any copies of the foregoing without UCLA's prior written permission. Ability to treat information confidentially and too use such information solely during the course of employment with UCLA EE.

Required

Demonstrated talent for information architecture and web solutions, with ability to maintain and enhance departmental website and web-based Flatbridge database, using content management software (Ingeniux preferred), website coding, administrative functions, and knowledge of technology to add images, content, video to the website. Assist in spearheading EEP Web 2.0 functionality. Javascript and HTML experience required.

Required

Knowledge of continuing education, executive training, professional development and/or Executive Education Programs. Knowledge of EEP program content and Anderson faculty expertise.

Knowledge of UCLA, Anderson School and Executive Education policies and accounting processes with the ability to constructively interface with Anderson Business Office and UCLA Purchasing. Experience with Marketing Cloud and marketing automation tools. Experience with SQl, Drupal, and CSS.

Preferred Additional Posting Information Bargaining Unit: 99-Policy Covered Application Deadline: 05-03-2019 External Posting Date: Quicklink To Posting: hr.mycareer.ucla.edu/applicants/Central?quickFind=75852 Special Instructions:

Contact information: Number of Positions: Special Employment Designations/ Requirements Per UC Policy Conflict of Interest:

N/A Critical: Continued employment contingent upon completion of satisfactory background investigation. Driving Record: N/A E-Verify Check:

Certain positions funded by federal contracts/subcontracts requires UCLA to notify job applicants that an E-Verify check will be conducted and the successful candidate must pass the E-Verify check.

More Information This position does not require E-Verify check. CANRA:


Is this position designated as a mandatory reporter under CANRA? No Other Special Employment

Requirements:
Position is subject to performance standards and other requirements of the University wide Police Policies and Administrative Procedures.

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Technology Manager

University Of California