Technology Manager

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

School of Communication

Time Type:

Full time

Work Modality:

Full On Campus Presence

Union:

Excluded

Job Description:

Summary:

This position is responsible for the comprehensive management and oversight of all School of Communication (SOC) technology infrastructure, which includes:

• Classroom Technology: Ensuring the complete functionality and up-to-date status of technology in all SOC classrooms and learning spaces across various locations, including McKinley Hall, Media Production Center (labs and editing suites), and the Game Lab.

• Office Technology: Providing support and maintaining all office technology needs throughout SOC.

• Lab Computing: Overseeing the effective operation and maintenance of computer labs within the SOC.

• IT Security Compliance: Maintaining SOC's compliance with mandated IT security protocols established by the university (AU).

• Asset Management: Maintaining a comprehensive and accurate asset registry for all SOC technological equipment.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technology Support and Operations: Leads and directs the delivery of technology support services for the school's computer labs, classrooms, and faculty/staff computers. Ensures comprehensive technical support for all SOC computing facilities, encompassing both Mac and Windows-based systems, including workstations, servers, printers, scanners, and digital storage devices. Leads the facilitation of faculty and staff technology and facility requests, collaborating with the Tech Services Specialist and AU's Facility Operations to ensure efficient resolution. Works with Office of Information Technology (OIT) in supporting campus digital signage in SOC locations. Oversees responses to frontline SOC building operations and facilities requests, guaranteeing closure or appropriate escalation as needed. Functions as the primary point of contact for vendors providing goods & services and contractors performing work within SOC locations. May be delegated as acting Director of Media & Technology in times of absence.

• Strategic Planning: Conducts research and recommends hardware/software upgrades and oversees computer refresh cycles. Collaborates with the Office of Information Technology (OIT) as a strategic technology partner, ensuring SOC technology practices align with OIT standards, including information security measures. Regularly communicates technology needs and potential upgrade opportunities to the Director of Media & Technology. Maintains a comprehensive and up-to-date asset registry, tracking utilization, value, location, service dates, maintenance history, and lifecycle expectations for all SOC technology. Participates as a member of the Technology Dean's Advisory Committee, which is a liaison between faculty, Media and Technology and the Dean. Continuously expands knowledge by attending meetings and conducting research to stay abreast of contemporary computing practices.

• Personnel Management: Leads, trains, and mentors technology team. Manages employee performance including providing timely and appropriate feedback or coaching and seeks opportunities for employee professional and career development. During peak periods and vacancies, ensures sufficient staffing to meet needs.

• Training/Process Development: Update and develop technology and facilities related procedure documents as necessary. Develops and delivers technology training for SOC faculty, staff, and students in the proper use of hardware and software in the computing lab.

• Other duties as assigned to support academic and administrative operations of SOC.

Competencies:

• Prioritizing and Organizing.

• Championing Customer Needs.

• Driving Continuous Improvement.

• Developing Plans.

• Thinking Broadly.

• Acting Strategically.

• Acquiring and Analyzing Information.

Supervisory Responsibility

• This position supervises one full-time staff member directly and five staff members indirectly.

Position Type/Expected Hours of Work:

• Full-time/Exempt, 35 hours.

• This is a full campus presence position.

• Some evening or weekend work may be required.

Salary Range:

• $34.93 - $40.71 per hour.

Required Education and Experience:

• Bachelor's degree.

• 4-6 years of relevant experience.

Experience in and knowledge of:

• Information technology, network operations, and direct customer service.

• Project Management training or experience.

• Understanding of current trends and innovations in technology.

• Windows and Mac operating systems.

Preferred Education and Experience:

• Master's degree.

• Experience in higher education and/or implementing technology services.

Benefits

AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite. Click here to learn about American University's unique benefit options.

Other Details

• Hiring offers for this position are contingent on successful completion of a background check.

• Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university.

• Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• American University is an E-Verify employer.

Current American University Employees

American University current employees must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.

Contact Us

For more information or assistance with the American University careers site, email theworkline@american.edu.

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.