Technology Maintenance Assistant

HUDSON PUBLIC SCHOOLS

HUDSON, MASSACHUSETTS

Position: Technology Maintenance Assistant

Reports to: Director of Technology

Diversity, Equity and Inclusion are core values of the Hudson Public Schools. We believe that the educational environment is enhanced when diverse groups of people with diverse ideas come together to learn. Applicants whose work incorporates a global perspective and a demonstrated commitment to issues of diversity in education are particularly encouraged to apply.

SUMMARY:

Position is responsible for researching, troubleshooting and resolving issues that the staff and students might have with their district issued technology, including laptops, tablets, classroom computers, printers, document cameras, digital cameras, and projectors. This position is split between the Hudson Tech department and the Hudson Adult Learning center(2 day/week)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Receive and prioritize work requests via the district's ticketing system.

• Hardware and software installations.

• Provide technical support to staff and students on hardware, software, and network access issues

• Troubleshooting and researching computer software and hardware issues

• Project-based work as needed.

• Communication with outside contracted vendors for service and support.

• Update district tablets.

• Assist with inventory tracking.

• Perform other tasks as assigned by Supervisor

Qualifications:

• High School Diploma/GED required

• Bachelors degree preferred

• Successful completion of Criminal Records Check (CORI), and fingerprints

ACCOUNTABILITY

The nature of work assures that errors are usually detected in succeeding operations. Consequences of errors, missed deadlines or poor judgment may include time loss caused by back checking by others and slowdowns in the processing of the work, such as department-wide printing or individual PC functioning. Errors are generally confined to a single individual or department

EVALUATION: Performance of this job will be evaluated in accordance with provisions of the Hudson School Committee's policy on evaluation.

CONFIDENTIALITY

As a Technical Maintenance Assistant, employee could access confidential information on the network but direct access is not typically available while performing regular duties.

PHYSICAL, MOTOR, AND VISUAL SKILLS

Physical Skills

Work is typically in an office setting, involving sitting, with intermittent periods of stooping, climbing, walking, stretching and standing. May require some agility and physical strength, such as moving hardware within or between buildings, or working in awkward spaces. Occasionally, work may require lifting heavy objects and carrying them (up to 50 lbs.). There may be need to stretch and reach to retrieve materials.

Motor Skills

Duties may involve assignments requiring application of hand and eye coordination with finger dexterity and motor coordination.

Visual Skills

Visual demands require inspecting hardware, cables, and other devices, as well as routinely reading documents for general understanding and analytical purposes (hard copy and via computer screen).

WORK YEAR:

• 12 months, 261 days, 7.5 hours/day

• 3 personal days, 12 sick days, 15 vacation days prorated pursuant to date of hire

• Benefit Eligible on start date. 30 days to enroll in coverage from start date.

• Benefit information: https://www.townofhudson.org/employee-information

While performing duties of this job, the employee may often remain in a stationary position for considerable periods of time. The employee will have ample periods of standing and may be required to traverse throughout the building. The employee must frequently use hands to finger, handle, or feel; and use hand strength to grasp tools. Frequently operates a computer and other office productivity machinery (i.e., calculator, copy machine, and computer printer). Physical abilities may also include lifting/carrying/pushing/pulling, stooping/crouching, reaching/handling, talking/hearing conversations, and near/far visual acuity/depth perception/color vision/field. Ability must be able to lift and/or push and pull 15 to 20lbs for short periods, and walk up and down stairs several times a day. The employee must be able to communicate effectively with students, staff members, and the public in person and on the telephone.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. If you require an accommodation during the application process or on the job, you are encouraged to reach out to the Human Resources Department.