Technology Issue Manager (Contract)

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Who we are:

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We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

This is a 1 year contract to start. Due to the temporary nature of the engagement, this position is not eligible for visa sponsorship.

The Role:

The Technology Issues Manager is responsible for working with technology partners to understand, identify, and resolve open issues. This person will work very closely with issue owners to drive quality documentation across the issue management lifecycle from issue identification through closure/escalation. This person will also be responsible for creating and delivering reports to ensure full awareness across the business. 

The Issues Manager will act as an advisor to cross-functional teams and will help identify common and disparate control issues, help teams with root cause analysis resulting from insufficient controls, as well as provide the organization with guidance and governance over the implementation of Corrective Action Plan's (CAP). They will also help establish workflows/processes to support and drive consistent issues management resulting from risk and control self-assessments (RCSAs); facilitate and assist with control issues, management and remediation; and assist teams with the development and implementation of 1LOD risk issue/corrective action plans and reporting.

Additionally, this role will promote risk awareness and the overall effectiveness of the risk program in line with Technology and Enterprise RIsk Management (ERM) goals and processes.

What you'll do:

• Management and oversight of technology-specific issues across multiple businesses

• Partner with engineers and infrastructure SMEs,, issue owners, auditors, and reviewers to build corrective action plans that meet expectations and creatively solve for issues. This includes strong root cause analysis and ability to effectively risk rank and prioritize the highest risk issues.

• Exceed timeliness goals and meet issue management deadlines.

• Build out a milestone management model that ensures we are on track throughout the issue management process for multiple sources of Technology related issues.

• Drive accountability with issue owners to ensure resolution.

• Partner with stakeholders across the 3 lines of defense to ensure we are continuously improving.

• Partner and collaborate across business units to facilitate, tackle and report on issues arising from Risk Control Self Assessments (RCSA).

• Partner with business units as well as SoFi enterprise risk teams to identify, mitigate and migrate Issue and corrective action planning to a common system of record.

• Develop procedures and training to ensure a common set of issue/corrective action planning standards are followed.

• Lead issue governance and reporting across teams and entities; including facilitating regular review/approval of new issues, agree on actions/next steps and mitigate future risks.

• Map issues to enterprise reporting and plans in support of Enterprise Risk Management (ERM) goals and standards, three-lines of defense and corporate risk appetite.

• Develop key success measures/metrics and reporting to determine the effectiveness of issue identification and corrective action planning.

• Develop and maintain issues management and governance workflows.

• Adhere to second line of defense (2LOD) risk and compliance policies.

• Maintain a comprehensive understanding of existing and emerging regulatory requirements, operational processes, inherent risks, and internal policies & practices to provide advice to stakeholders.

What you'll need:

• Minimum 7+ years of experience in risk management (technology a plus) in a financial services and/or banking operating environments; specifically managing first or second line of defense risks, controls, and issue management

• Experience with interacting and solutioning with engineers and infrastructure teams to drive discovery and solutions

• Experience mapping root cause analysis, and corrective action planning etc. across multiple teams and enterprise-wide

• Strong ability to create a culture of ownership, accountability, collaboration, and ability to influence

• Demonstrated initiative to identify problems that need to be addressed and prioritized

• Partnership mindset to ensure we have positive and productive working relationships with auditors and examiners

• Results oriented and attention to detail

• Strong verbal and written communication skills

• Ability to balance multiple critical priorities simultaneously

• Ability to build a process from the ground up and drive engagement from business partners

• Experience with risk data, reporting and analysis; including systems

• Experience in highly-matrixed, fast paced environments

• A Bachelor's Degree OR 4 years of relevant experience in lieu of a degree

Application Deadline: 05/30/2024

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

Pay range: $64-115

Payment frequency: Hourly

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to embracing diversity. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.