Technology Field Services Technician

Cirruslabs Mobile , AL

Posted 5 days ago

We are CirrusLabs. Our vision is to become the worlds most sought-after niche digital transformation company that helps customers realize value through innovation. Our mission is to co-create success with our customers, partners and community. Our goal is to enable employees to dream, grow and make things happen. We are committed to excellence. We are a dependable partner organization that delivers on commitments. We strive to maintain integrity with our employees and customers. Every action we take is driven by value. The core of who we are is through our well knit teams and employees.

You are the core of a values driven organization. You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You arent afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve. You are excited about creating change because your skills can help the greater good of every customer, industry and community.

We are hiring a talented Technology Field Services Technician our team. If you're excited to be part of a winning team, CirrusLabs (http://www.cirruslabs.io) is a great place to grow your career.

Requirements

Primary Responsibilities

  • Installs computer hardware, software, printers, scanners, and other end user peripherals
  • Diagnoses and troubleshoots hardware and software issues within the computing environment
  • Coordinates warranty repairs, replacements, and returns with manufacturers to resolve operating issues
  • Assists in installing, troubleshooting, and supporting core network infrastructure, including switches and routers, patch panels and network cabling
  • Records, updates, and documents tickets in Information Technology ticketing systems
  • Coordinates the technology issues related to facility renovations, new construction, and associate moves
  • Coordinates computer hardware and software purchases, including determining customer requirements and specifications
  • Maintains accurate inventory of computer assets throughout the product lifecycle, including procurement, shipping, deployment, decommissioning, and disposal
  • Provides training and technical assistance to users
  • Supports Facilities and Business Unit projects
  • Performs other job-related duties and responsibilities as needed
  • Travels as necessary

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

  • High School Diploma or GED
  • Four (4) years experience working with computers, printers, peripherals, network hardware, software, firmware, and operation systems
  • Ability to lift or move items up to 50 pounds
  • A valid driver's license

Preferences

  • A+ Certification
  • Some college level courses plus technical training
  • Familiarity with Voice over Internet Protocol (VoIP), Analog Phone Systems/PBX equipment and telecom cabling

Skills and Competencies

  • Advanced experience in computer maintenance, diagnostics, troubleshooting, and problem resolution
  • Advanced knowledge of computer imaging, software installation and support, and implementing standard desktop and laptop solutions
  • Advanced knowledge of physical server environments, network folder access, and drive mappings
  • Excellent interpersonal and communication skills
  • Outstanding customer service
  • Proficient in printer installation, configuration, component functions, driver installation, maintenance and repairs
  • Thorough understanding of LAN/WAN network hardware, implementation, and support
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Technology Field Services Technician

Cirruslabs