Technology Development Coordinator

Position Information

Job Title Technology Development Coordinator Department Academic Technology Support - 25011 Pay Grade 10 Job Category Administrative Job Summary

The Department of Academic Technology Support is accepting applications for a Technology Development Coordinator to work with the ETSU College of Nursing.

This position provides technical support to the ETSU College of Nursing faculty, staff, and students. Key responsibilities involve researching solutions to meet technology needs, offering one-on-one hardware/software help, supporting instructional technologies, collaborating on clinical/student systems, evaluating new tech for education, developing documentation, and coordinating support across IT departments. The overall role is to ensure comprehensive tech resources and services for the nursing community in accordance with university goals.

The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:

• Paid time off & leave

• 17 paid holidays

• Educational Assistance

• Health and life insurance

• Retirement

• Access to University facilities and services and much more!

Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/.

ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.

Knowledge, Skills and Abilities

• Knowledge of computer software applications.

• Knowledge of trends and best practices in technology strategies for higher education.

• Knowledge of multimedia applications.

• Knowledge of learning management systems.

• Knowledge of support for both Windows and Apple operating systems, computer hardware, and software applications.

• Knowledge of word processing and desktop publishing systems.

• Ability to develop instructional materials, reports, professional correspondence, procedure manuals, and policies.

• Ability to make judicious decisions with respect to technology implementation and support.

• Ability to provide initiative and originality for problem-solving and leadership.

• Ability to develop accurate documentation of end user support methods and procedures.

• Ability to produce reports and summaries for management to include status reports, problem reports, progress summaries, and system utilization reports.

• Ability to prepare and conduct technology training presentations to diverse audiences.

• Ability to ask targeted questions to gather information and diagnose problems efficiently.

• Ability to meet deadlines and respond to issues from a variety of end users.

• Ability to work independently and prioritize work requirements.

Required Qualifications

• Bachelor's degree;

• One year experience with technology, technology training/education, or education support;

• Experience with Microsoft Office products;

• Experience with web conferencing tools;

• Evidence of strong customer and/or student support.

Preferred Qualifications

• Experience with learning management systems such as Brightspace by D2L, Blackboard, or Canvas;

• Experience with educational platforms for documentation and clinical management;

• Experience working with healthcare educators;

• Professional experience in an academic setting (experience as a part-time employee or graduate assistant may be considered).

Salary $43,575 - $53,055

Posting Detail Information

Posting Number AS01379P Is this position subject to a criminal background check? Yes Is any part of the funding for this posting coming from a grant or outside funding source? No FLSA Status Exempt Open Date 06/10/2024 Close Date 06/28/2024 Open Until Filled No Special Instructions to Applicants