Technology Coordinator, User Support

Bkd, LLP Omaha , NE 68102

Posted 1 week ago

Responsibilities

We are looking for an experienced Technology Coordinator for our Lincoln, NE and Omaha, NE offices.

  • At the direction of the IT Infrastructure team, assist with the setup and maintenance of all hardware and software, including but not limited to server(s), server rack/server closet, server room climate control, router, hubs, switches, wiring rack, wiring/cabling, fax services, copiers, printers, scanners, UPS systems, secondary application servers, Wireless Access Points (WAPs), WAN connectivity equipment

  • Assist with documenting, tracking and troubleshooting any network hardware failures

  • Assist with maintaining documentation; cabling diagrams, settings, procedures, etc.

  • Assist with the management of physical IT security for office location

  • Assist with set up and maintenance of all hardware for system, including but not limited to server, wiring, vendor contacts, locks, magnetic and/or swipe cards, biometric hardware and coordinate through building management where required

  • Hardware: Assist with acquisition, allocation, setup/deployment and upgrade/maintenance on all office PC-based hardware, including but not limited to PCs, monitors, portable printers, portable scanners, projectors

  • Software: Assist with installation of all software via imaging, SCCM deliveries and manual when necessary. Assist in software and/or data conversion. Retention and maintenance of obsolete software where client data may still need to be accessed

  • A/V projection: Assist with scheduling, event setup and end user support as necessary

  • User account management

  • Assist with and participate in disaster recovery processes at the direction of IT security

  • Maintain inventory of all hardware, software

  • Maintain inventory/map of all network/telco cable locations

  • Maintain inventory/map of all network hardware locations

  • Maintain inventory for shared, successor auditor, hot spare, temp employees

  • Assist Mobility Support in maintaining inventory of all personal handheld devices that have been set up/configured to Interface with firm email/scheduling program

  • Consumable supply management, if necessary

Qualifications

  • 2 years of relevant work experience required

  • Knowledge of Windows 7 operating system

  • Experienced in printers and peripheral devices

  • Experienced in Microsoft Active Directory

  • Experienced in information security best practices

  • Experienced with general PC repair and upgrades

  • Experienced with MS Office programs and functionality

  • Familiar with image based PC deployment

  • Ability to analyze and solve problems in existing systems and demonstrate critical thinking

  • Ability to self-motivate and solve challenging problems without constant direction

  • Ability to work and communicate effectively in a team environment

  • Demonstrated troubleshooting skills through resolution; understanding problem from the network, OS, and application levels

Experience the BKD difference for yourself. For more information about our firm locations, visit bkd.com. BKD, LLP is an equal opportunity/affirmative action employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.

BKD does not accept unsolicited referrals or resumes from any source other than directly from candidates. We will not consider unsolicited referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. BKD will not pay a fee to a recruiter or agency that does not have a signed BKD vendor agreement. Any resume or CV submitted to any employee of BKD without having a BKD vendor agreement in place will be considered property of BKD. BKD will not be held liable to pay a placement fee.

Overview

BKD is a place where people build careers, gain new skills and enjoy big firm resources with a small firm approach to teamwork and camaraderie. We focus on providing unmatched client service to everyone we encounterboth in the marketplace and in our offices. We also offer the support, resources and opportunities you need to further develop your career. We listen to learn, combine innovation with practicality and give back to the communities where we live and work.

See what we offer new hires in terms of competitive compensation, People First benefits and paid time off.

Take your career to the next level at BKD.

About BKD

BKD, LLP, a national CPA and advisory firm, can help individuals and businesses realize their goals. Our approximately 2,650 dedicated professionals provide solutions for clients in all 50 states and internationally. BKD and its subsidiaries offer a variety of tax, accounting and consulting services and combine the insight and ideas of thought leaders in multiple industries. Learn more at bkd.com.


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Technology Coordinator, User Support

Bkd, LLP