Technology Change Control Manager

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Technology Change Control Manager plays an important role in the organization by performing several activities related to the company's Information Technology Change Management functions. The position will primarily be responsible for controlling and auditing changes to production systems, infrastructure and network. Overseeing Change Control Remediation projects, training groups to follow change controls, in place and improving Technology Change Management process and procedures will also be central activities for this role.

Essential Functions

• Manage and document Operational Processes to ensure controls outlined Change Management Policy are met

• Facilitate weekly Change Advisory Boards to support changes in Development and Operations groups

• Complete monthly Change Audits covering All Changes on all Technology stacks, follow up with management on Change Audit findings and drive resolution through remediation or process improvement projects as necessary

• Ensure consistent maintenance of Critical Assets lists documenting system modules and integrations in scope for Change Management

• Ensure Communication of Changes meet Regulatory Guidelines

• Build curriculum and lead quarterly Change Management Training for development, operations, and management teams

• Ensure annual update, review and executive approval of the IT Change Management Policy

• Manage process improvement projects for IT Change Controls

• Identify, analyze, and resolve/troubleshoot operational and security control gaps within Change Management

• Manage IT Change Control and Release Management Performance metrics and reporting

• Facilitate annual governance activities supporting change management assessments

• Develop action plans and roadmaps based on annual assessments and risk based prioritization

• Discover stakeholder needs and communicate with IT management on visions, solutions and concerns

• Support IT Operations and Services Management team in refining and maintaining a scalable IT change tracking system

• Serve as Subject Matter Expert (SME) for Change Management processes and solutions

• Collaborate with Vice President of IT Operation and Services on change related matters; track all project statuses and provide management reports relative to overall program and project delivery schedules; successfully document, report and deliver all project data accurately, on schedule and within budget

• Build relationships and work closely with IT Analysts, Developers, System/Network Administrators, IT Management, and internal stakeholders to drive efficiencies and compliance

• Function as project lead on key IT initiatives, as assigned

• Plan and oversee the preparation and dissemination of project communications

• Recommend technology strategies, policies, and procedures in line with industry standards

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies

• Perform other duties as assigned

Qualifications

• Bachelor's Degree in Computer Science, Information Technology or related field

• At least 4 years' progressive experience as an IT professional

• 2+ years of Change Management experience with implementation in medium to large environments

• Solid IT experience - understanding of application development, infrastructure, operations and support knowledge

• Demonstrated skills with Risk Management, Change Management and Release Management

• Excellent analytical, communication and interpersonal skills

• Able to clearly communicate technical concepts to both technical and non-technical audiences

• In depth knowledge of Microsoft Office Suite and GSuite

• Understanding of network infrastructure

• Experience with Service Delivery, Asset Management, Systems Administration, and Information Security

• Ability to schedule and communicate technical needs to third parties

Supervision

• Intermittent to low supervision required, depending on experience

• Apply sound judgment in execution of core job responsibilities

• Travel: 0%

Requirements

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity: Frequent use of computer keyboard and mouse.

Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental: Office environment - no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Targeted Salary Range: $73,584.00 to $100,100.00 annually

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.