Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Commerce/Business
Travel Percentage :
Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the Team:
FIS Digital One suite of solutions offers a truly omnichannel banking experience for both your customers and bankers - providing consistency across digital self-service and banker-assisted channels.
What you will be doing:
GENERAL DUTIES & RESPONSIBILITIES
Works individually or within a team on technology business consulting projects to meet specific client requirements.
Serves as liaison between end-users and consultants during consulting projects.
Expertly researches and documents client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and/or applications.
Defines product scope, objectives and requirements. Defines specifications and data models for product development and testing.
Creates detailed specifications from which programs will be written.
Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc. Also analyzes system impacts to other systems and procedures.
Devises and/or modifies processes and procedures to achieve greater efficiencies and to solve most complex technical problems related to computer equipment capacity and limitations, operating time and form of desired results.
Assesses available technologies and recommends solutions to consulting team.
Writes test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained.
Conducts a variety of tests such as system, integration, readiness and acceptance tests. Conducts tests using client data to be certain client needs will be met.
Influences clients, business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.
Consults directly with clients and may travel to client site.
Acts as team leader for technical aspects of consulting projects leading sub-plans or small projects. May mentor, guide, advise and/or check work of less experienced business systems analysts and technology business consultants.
May play a key role in training client and technical support personnel on enhancements, new systems or procedures. Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.
May serve as pre-sales support specialist when needed.
Other related duties assigned as needed.
Travel up to 50%.
What you bring:
Bachelor's degree in business administration or computer science or information systems or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Banking application experience (teller, platform, online banking, mobile)
5-7 years' experience with Branch Operations or Teller operations including front-counter image capture, teller balancing, and Teller Cash Recyclers/Dispensers
Preferred experience with banking customer service and management
In-depth knowledge of FIS products and services and financial services industry
Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas
Advanced knowledge of multiple end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
Knowledge of application architecture
Proficiency in business modeling and requirements definition disciplines through Unified Modeling Language (UML), use cases, etc.
Proficiency in quality management methods, tools and technologies
Proficiency in at least one appropriate application programming language
Expertise in specific business process ideally with FIS Digital One
Capacity to provide technical guidance to client concerning business implications of applications of various systems.
Ability to formulate systems scope and objectives considering client business plan and industry requirements.
What we offer you
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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