Technology Applications Owner - CRM

About Us

We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ "Superior" by AM Best company and A "Strong" by Standard & Poor's. Check out our strong financial track record here.

Position Purpose

Under occasional supervision, the Technology Applications Owner oversees IT development for all programs/initiatives within the CRM product, ensuring that IT solutions are delivered accurately and efficiently across a wider scope of influence and responsibility.

Principal Duties & Responsibilities

• Provides input into business strategy related to technology initiatives.

• Perform gap analysis between current state and the future state.

• Identifies single points of failure, capabilities, capacity, fault tolerance, hours of operation (SLA), and change windows.

• Maintains overall accountability for systems including maintenance, upgrades, and ensuring optimum system integrity, availability, reliability, and performance.

• Identifies inadequate or inefficient systems and suggests alternatives to reduce cost or increase efficiency to enable the company to reach its goals.

• Provides capacity trending and forecasting to aid management in making budgetary decisions.

• Defines and conveys the vision to the team in order to address business requirements to ensure a successful product based on business value.

• Responsible for engaging with business unit stakeholders to assess and prioritize program needs.

• Responsible for communicating the prioritized needs of business units to the Scrum Team as a part of Product Increment (PI) planning.

• Accepts delivery of working product from the Scrum Team. Socializes the delivery of business value and outcomes of the iteration to the stakeholders and clients.

• Assists in other duties, tasks, and special projects as needed.

Education & Experience

• Typically requires Bachelor's degree in computer science, information systems, business administration or related field

• 5+ years of relevant experience

• Insurance knowledge is a plus

• [OR] equivalent level of education and experience

• Certifications in Agile and Scaled Agile frameworks is a plus.

Knowledge, Skills, & Competencies

• Strong effective communication and leadership skills.

• Excellent interpersonal skills with the ability to influence resources from various technical disciplines both company employees and vendor partners.

• Excellent analytical, and problem-solving skills.

• Willingness to work independently with limited supervision.

• Broad knowledge and understanding of relevant IT roles and disciplines.

• Ability to develop strong relationship with business and technical participants.

• Strong attention to detail.

• Ability to guide a matrixed and cross-functional team.

• Experience working with Agile teams and knowledge of SAFe methodology.

• Strong understanding of SDLC principles, including but not limited to Functional / nonfunctional requirements for on prem and cloud implementations, Security, and governance needs.

• Hands on experience using backlog management tools like Jira, Azure DevOps Boards is a must.

• Experience in P&C domain is a plus

• Working knowledge of SQL and Reporting tools like Tableau is a plus.

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:

• Nationwide employment opportunities

• Training & certification opportunities

• Tuition reimbursement

• Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Employee stock ownership plan (ESOP)

• 401(k) - automatic 3% company contribution

• Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)

• Annual bonus plans

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center discounts and free virtual fitness platform

• Employee assistance program

Health & Wellness

• Comprehensive medical, dental and vision benefits

• Flexible spending and health savings accounts

• 2x Base Salary for Group Life and AD&D insurance

• Voluntary life insurance for purchase

• Critical Illness & Accident insurance

• Short-term and long-term disability benefits