Mystic Valley Elder Services Malden , MA 02148
Posted 3 days ago
Technology Access Program (TAP) Manager
As the Technology Access Program (TAP) Manager you will Lead and support the TAP Program at Mystic Valley Elder Services to ensure program operations and development, through resource allocation, community engagement, and digital equity advocacy efforts.
Schedule: This is an exempt (35 hour/week) position. We offer 4-day work week and hybrid work schedule (once training is complete.) No nights or weekends.
With a refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds and a satisfying balance between your work and personal life, why not join the Mystic Valley Elder Services' Team!
Depending on your role and your hours, we offer:
Flexible scheduling
Competitive salaries
Medical, Dental, and Vision starting day 1
403b Retirement Plan with agency contribution after 2 years of employment
3 weeks accrued Vacation time
3 weeks accrued Sick time
13 Paid Holidays
30 personal hours
Ample free parking
Tuition reimbursement
Employee referral bonuses of up to $2,000
Key Job Activities:
Key job activities of the position are below. Additional duties may be assigned as required.
Lead in supervising, mentoring, training and hiring of TAP Staff and volunteers
Identify, develop and implement program guidelines and initiatives to ensure consumer services and emerging community tech needs are met
Design, coordinate, and conduct a multi-part Tech Fundamentals Class
Engage and initiate new community outreach opportunities; establish and maintain ongoing calendar of events
Oversee program data and analytics, tracking outcomes and performance metrics from program records and evaluation surveys, to measure impact and guide direction.
Other Activities:
Oversee the curation of consumer education materials including a tech resource handbook, instructional how-to guides, and content social media platforms
Support digital equity by advocating for tech-related issues affecting the community, representing MVES in discussions with stakeholders and policymakers
Monitor staff retention, turnover, and satisfaction
Cross collaboration with all departments for best practices
Qualifications:
Bachelor's Degree preferred with 3-5 years of related field experience
Experience working in/with Elder Services, Home Care program, Senior Care Options and/or disabilities preferred or a minimum of 2 years of experience in related field
2-5 years of management/supervisory experience in a human service/community-based setting
Bilingual preferred
Strong analytical, managerial, communication, and leadership skills
Project management skills
The ability to manage multiple high priority objectives/projects
Excellent interpersonal skills with demonstrated ability to communicate across all levels, including staff, board members and external partners
Highly resourceful team player, with the ability to work effectively independently or as a team
Demonstrates a willingness to take on new tasks with a general attitude that no task is too small, impossible, or cannot be improved
Expertise in the following platforms: Microsoft Office (Word, Outlook, Teams, Excel, and PowerPoint), Adobe Pro, Zoom and other web-based applications
Experience in the areas of common technology including but not limited to:
Demonstrated understanding of Technology Security Best Practices, especially as it pertains to internet and email/messaging activities.
Proficient in the use of applications including internet browsing, video conferencing, email, and messaging.
Knowledgeable in the use of technology hardware including computers, mobile devices, and wireless networking.
Private transportation
Bi-lingual skills a plus
Physical Requirements of the Job:
Ability to lift, push, pull and carry objects weighing up to 25 pounds
Ability to climb up and down stairs unassisted
Ability to travel into the community
Work requires regular standing, stooping, and bending
Mystic Valley Elder Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Mystic Valley Elder Services