What you'll do...
Review incoming request from Customers (via phone, email, dashboard etc), understand the ask, empathize the customer situation, provide professional updates to customers till the issue is resolved.
Assists in the development and implementation of business process improvements by researching, analyzing and resolving tickets and customer requests to identify trends in customer issues; identifying and determining needed process changes to resolve negative trends; documenting, reviewing, and analyzing current processes and procedures to determine needed changes; making recommendations on process improvements; implementing needed changes; providing training sessions and individual on-the-job training; and sharing best practices with team members.
Responds to system and production interruptions and delays by assigning incoming requests to team members; escalating requests to other teams as needed; validating reported customer and system issues; troubleshooting issues using appropriate commands by referencing knowledge articles / SOP documents; reviewing requests periodically to determine correct priority; ensuring escalated and assigned tickets and requests are completed; collaborating with second-level support groups; identifying opportunities for improvement to technical capabilities for second-level support groups; holding teams accountable for issue resolution; and ensuring agreed upon timelines are upheld and matters are resolved.
Provides and supports the implementation of solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Additional T7 Skillset Liked:
APM Tools: Dynatrace, Grafana, Service Assurance, Splunk, Spotlight
Office Products: Microsoft Excel, Powerpoint & outlook
Exposure to writing simple SQL
Automation system restoration
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer
About Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their face. That's what we do at Walmart Global Tech. We're a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world's largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service, or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Care, Distribution Center Management, Information Technology, Installing computer hardware or software, Investigations, Managing challenging workforce issues, Microsoft Office, Project Management, Retail Software Programs, Support
Associates: Information Technology
Cisco Certified Network Administrator
805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.
Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
Multiple health plan options, including vision & dental plans for you & dependents
Financial benefits including 401(k), stock purchase plans, life insurance and more
Associate discounts in-store and online
Education assistance for Associate and dependents
Pay during military service
Paid Time off - to include vacation, sick, parental
Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
Frequently asked questions
On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.
No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
See All FAQs
Recently viewed jobs