Technician VI, Field Services - ISD

Wal-Mart Bentonville , AR 72716

Posted 3 days ago

Obtains knowledge about the business and their team responsibilities by observing and interacting with teammates and asking them questions; and attending training classes. Responds to system and production interruptions and delays by validating reported customer and system issues; assigning incoming requests to team members; escalating requests to other teams as required; following documented processes; troubleshooting issues using all appropriate commands; reviewing requests periodically to determine correct priority; ensuring escalated and assigned tickets and requests are completed; collaborating with second-level support groups; identifying opportunities for improvement to technical capabilities for second level support groups; holding teams accountable for issue resolution; and ensuring agreed upon timelines are upheld and matters are resolved. Assists in the development and implementation of business process improvements by documenting and maintaining current processes and procedures; identifying trends in incoming requests to determine needed changes; reviewing and analyzing current processes and procedures; making recommendations on process improvements; and providing training sessions and individual on-the-job training and sharing best practices with team members. Processes incoming Customer requests received through various communications (for example, phone calls, email, system software, walk-ups) by correctly determining the needs of the Customer; utilizing department-specific terminology in order to direct requests correctly; escalating or resolving critical requests; and routing the Customer to the appropriate individual or department when necessary. Ensures tasks are completed accurately and within guidelines by following appropriate documentation procedures; notifying management of discrepancies found between documentation and proper procedures; facilitating the resolution of discrepancies within the documentation; and working with the Knowledge Management team to create system documentation. Troubleshoots and resolves complex issues by gathering needed information; formulating an action plan; performing actions as designated in the plan; interpreting the results to determine further action; utilizing online documentation, personal experience, and knowledge; and engaging support teams as needed to assist in the resolution of issues. Assists in project implementation by collaborating with management to assist in the development of project plans; participating in testing programs; providing feedback regarding system improvements or solutions to prevent negative impact to the customer; communicating project status and implementation to team members; identifying areas of opportunity during implementation and reporting them to the development team; and supporting the development and implementation of training classes. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainabilityand everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industriesall while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?

Hello, NW Arkansas

With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges MuseumNWA has something for everyone.

Discover NW Arkansas

  • ArtCrystal Bridges Museum

Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.

  • CultureWalton Arts Center

Arkansas' premiere center for visual arts and entertainment.

  • EducationThe Amazeum

An interactive children's museum that's fun for the whole family.

  • CommuneBotanical Gardens
    42 acres of premiere public garden space.

  • ExploreDevil's Den State Park

Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.

  • come together

Fayetteville Square

The best of shopping and restaurants, right in the heart of Fayetteville.

All the benefits you need for you and your family

  • Multiple health plan options

  • Vision & dental plans for you & dependents

  • Associate discounts in-store and online

  • Financial benefits including 401(k), stock purchase plans and more

  • Education assistance for Associate and dependents

Frequently asked questions

  • On average, how long does it take to fill out an application?

On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.

  • Can I change my application after submitting?

No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.

  • How do you protect my personal information?

Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.

  • What are the recommended Internet Browsers for applying for open roles?
  • Internet Explorer 8.0+
  • Firefox 4.0+
  • Safari 4.0+
  • Chrome 12+

See All FAQs

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Technician VI, Field Services - ISD

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