What you'll do...
Processes incoming Customer requests received through various communications (for example, phone calls, email, system software, walk-ups) by correctly determining the needs of the Customer; utilizing department-specific terminology in order to direct requests correctly; escalating or resolving critical requests; and routing the Customer to the appropriate individual or department when necessary.
Ensures tasks are completed accurately and within guidelines by following appropriate documentation procedures; notifying management of discrepancies found between documentation and proper procedures; and facilitating the resolution of discrepancies within the documentation.
Troubleshoots and resolves complex issues by gathering needed information; formulating an action plan; performing actions as designated in the plan; interpreting the results to determine further action; utilizing online documentation, personal experience, and knowledge; and engaging support teams as needed to assist in the resolution of issues.
Manages and completes Customer requests from two of the four key areas of operations (systems, data warehouse, job scheduler, divisional status report) with minimal supervision by resolving hardware or application failures; assigning requests to other teams as required; following documented processes; and reviewing requests periodically to determine correct priority.
Obtains knowledge about the business and their team responsibilities by observing and interacting with teammates and asking them questions; attending training classes; and completing online computer based learning (CBL) sessions.
Responds to production interruptions, delays, and system failures by monitoring systems; identifying situations which require intervention as they occur; and following documented procedures to resolve the interruption or delay.
Assists in the development of team members by providing on-the-job training and sharing best practices. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Schedule to work
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:2 years experience in IT or related field.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Care, Customer Service, Information Technology, Mainframe Technology, Microsoft Office, Troubleshooting
805 SE MOBERLY LN, BENTONVILLE, AR 72712, United States of America
At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer
Hello, NW Arkansas
With over 200 miles of trails, an emerging locally-sourced food scene, the world-renowned Crystal Bridges Museum-NWA has something for everyone.
Discover NW Arkansas
Crystal Bridges Museum
Celebrate the American spirit in a setting that unites the beauty of art and the power of nature.
Walton Arts Center
Arkansas' premiere center for visual arts and entertainment.
An interactive children's museum that's fun for the whole family.
42 acres of premiere public garden space.
Devil's Den State Park
Located on 2,500 acres, Devil's Den State Park is the perfect place to explore Arkansas' natural beauty.
The best of shopping and restaurants, right in the heart of Fayetteville.
All the benefits you need for you and your family
Multiple health plan options, including vision & dental plans for you & dependents
Financial benefits including 401(k), stock purchase plans, life insurance and more
Associate discounts in-store and online
Education assistance for Associate and dependents
Pay during military service
Paid Time off - to include vacation, sick, parental
Short-term and long-term disability for when you can't work because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.
Frequently asked questions
On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time.
No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button.
Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart.
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