Technician

Tata Consulting Services (Usa) Glendale , AZ 85301

Posted 2 months ago

  • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services

  • Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle

  • Work with vendors to conduct physical asset audit and maintain asset stock rooms

  • End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)

  • Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information

  • Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills

  • Smart hands support for Server and Network devices

  • Train the Trainer

  • 100% Work from Office (Client location)

  • Asset inventory management (New Device Asset/Import/Physical Stocking)

  • PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.

  • Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)

  • Accessory Request Fulfillment and Unknown Device Research/Investigation

  • PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)

  • Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)

  • Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)

  • New Hire onboarding training and orientation

  • AV Meeting Room support

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