Technician Service Expert

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation

vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support

equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in

environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting

preserves.

Responsibilities:

• Provide professional phone and email technical support to our customers.

• Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot

customer needs over the phone.

• Address customer product issues, some that are potentially negative, in a professional and positive

manner with the result being customer satisfaction.

• Identify common themes regarding customer issues and facilitate a plan of action to resolve customer

needs while balancing company warranty and service policies.

• Travel to customer locations to gather data, perform advanced technical training, and vehicle

troubleshooting.

• Create detailed test and trip reports and recommend solutions for improvement.

• Conduct in depth technical service training seminars for dealers, distributors, and internal employees in

order to showcase vehicle specifications and troubleshoot issues.

• Mentor and train Technical Service Experts as need to ensure the highest standard of customer

satisfaction and resolution of issues

Qualifications:

• Education: Bachelor's degree required

• Years of Experience: 3 or more years of experience required

• Software Knowledge: Microsoft Office, SAP, Salesforce and vehicle diagnostic software

• Travel Requirements: 70%

• Strong mechanical and electrical aptitude preferred