Technician performs mechanical services on new and used equipment in the service shop area. Position is responsible for testing, repairing and rebuilding equipment. Additional responsibilities include; writing service reports, assigning time to jobs and adhering to all safety regulations. Technician is also responsible for housekeeping (5S) and properly maintaining company issued tools and equipment.
Adheres to all safety rules and maintains good housekeeping (5S) in shop area.
Diagnoses and repairs equipment in the service shop.
Completes all required reporting for service time in an accurate and efficiently; this includes writing service reports, properly allocating time to each job, and tracking parts charged and parts returned.
Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled repairs and service as safely, timely and accurately as possible.
Maintains company issued equipment and tools, keeping them in good working order.
Requires moderate supervision for successful performance
Knowledge, skills and abilities typically acquired through a high school education or equivalent. Technical background provided through a vocational school with studies in diesel equipment repair.
Three to five years' mechanical experience with heavy equipment. Strong working knowledge of hydraulics, power train and electrical systems.
Solid understanding of work area metrics, takes responsibility for improving metrics and results. Applies initiative, demonstrating a "self starting" ability to daily work and proactively making improvements to the work process.
Exhibits good problem solving skills; is able to identify problems, solicit other's opinions and offer valid solutions. Interprets and applies policies, procedures and guidelines. Demonstrates a basic understanding of warranty administration.
Responds to customer requests with a sense of urgency, treating customers as his/her highest priority. Takes personal responsibility with customers, keeping commitments and following through on requests.
Is able to project professionalism with both internal and external customers, including personal appearance along with friendly, courteous treatment of peers, subordinates and customers.
Is able to operate industry specific PC and main frame programs with a basic understanding of MS Word, Excel and data base systems.
The ability to work overtime and weekends.
Must have a good driving record and the skill to operate trucks of one ton or less
The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)