Classification: Non-Exempt, Bargaining
The Technician Combination provides telecommunications, data, and IPTV (where applicable) services to customers by constructing, maintaining, operating and servicing telephone lines, instruments and related equipment. Performs job duties consistent within safety, legal and regulatory requirements; company standards, culture and business practices.
Provides new and/or enhanced telecommunications, data, and IPTV (where applicable) services to residential and business customers in response to service orders by installing, upgrading or changing service or equipment.
Ensures quality voice, data, and IPTV (where applicable) network performance by troubleshooting communications and data equipment; using specialized test equipment to check for and isolate troubles, and repairing or replacing faulty components.
Ensures availability of backup telecommunications, data, and IPTV (where applicable) components by checking stock to determine inventory level, anticipating need, and making requests for procuring components as needed.
Performs cable locating for the Buried Cable Location Service.
Interacts directly with engineering to achieve established objectives set forth by this department and the capital budget.
Installs and repairs drops, buried cable and pedestals.
Terminates cable on cross connects, hubs and routers.
Installs, splice, and maintains copper cable plant.
Maintains cable systems by testing cable to locate and repair potential troubles.
Install and trouble shoot T-CXR systems, ADSL, HDSL, ADSL2+, VDSL2, special circuits and other data service support facilities.
Install, splice and maintain fiber optic cable.
Contributes to 24-hour availability of technical support for customers by serving "on-call" according to an established schedule.
Conducts tests and inspections of products, services, or processes to evaluate quality or performance.
Responsible for the preventive maintenance of vehicle and tools to ensure they are safe to use and fully functional.
Knowledge, Skills & Abilities:
Must be able to read and interpret engineering cutover sheets for the purpose of performing basic and complex facility cutovers.
Must be able to perform the splicing function to include cable sheath preparation, cable termination, and proper bonding and grounding techniques.
Must be familiar with the workings of an OTDR, fusion splicing machine and the use of mechanical fiber lock connectors.
Knowledge of electronic equipment, and computer hardware and software; including applications and programming.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Proficient with hand tools and power tools.
Valid state Driver's License and satisfactory driving record.
Education & Experience:
In order to accomplish the essential duties of this position, the incumbent must have an Associate's Degree (A. A.) or equivalent from two-year College or technical school and one to three years of related experience or the equivalent combination thereof.
The primary work environment for this position is an outdoor setting.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance/stoop, kneel, crouch or crawl, talk or hear, drive a motor vehicle, and lift and/or move up to 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Travel may be required regionally and/or within serving area on a frequent basis.
The employee is occasionally required to do heavy lifting and work in outdoor weather conditions year round.
Ability to perform physical activities that require considerable use of arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.