Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Technician Lead - Rental

Expired Job

Macallister Lafayette , IN 47901

Posted 6 days ago


Position duties include but are not limited to: supervising, coordinating and assisting technicians with repair and/or maintenance service of all new and rental equipment in the shop and on customer job sites.


  • Supervises, directs, motivates and provides leadership for the technicians including: performance evaluations; paid time off; assessing skills and competencies; administering policy and procedures as it relates to the staff; coaching; mentoring and training to assure development of technical skills and employee satisfaction and retention.

  • Coordinates the work flow by assigning jobs (shop and customer site) to the appropriate technicians according to the technician's schedule and expertise; communicates expectations of time; ensures that jobs are completed within the required time frame.

  • Assists technicians in completing assigned work of repairs, service maintenance and/or verifying routine maintenance verses customer damage including assisting with repair related problems; verifying the quality of work by setting high quality standards of repair and measuring conformance for the standards; providing on the job training and completing repairs personally as assigned.

  • Maintains the shop area and equipment, including keeping the shop area and equipment clean, organized and in good working order and suggesting equipment replacement when needed to ensure safe working conditions.

  • Assists in accomplishing the department's goals by sharing responsibility for; customer satisfaction, rework, quality, turnover, employee satisfaction, etc. and controlling expenses in relationship to volume.

  • Performs customer service duties to establish positive, cooperative, working relationships with customers, including providing customers with specific information regarding work to be performed on their equipment.

  • Eliminates the cause of errors that result in customer dissatisfaction and financial matters, including promoting safety within the department.

  • Equipment deadline is to be maintained at or below 1% of fleet cost. Deadline report should be submitted to the Branch Manager daily.

  • Maintenance files are to be updated daily.

  • Preventative maintenance program followed as to 10% due for service or below, 0% over 120 days.

  • Internal shop repair orders are due to be completed and on manager's desk daily.

  • The shop deadline, service line, and equipment staging area to be kept clean and well organized

  • Check delivery trucks every week for maintenance

  • Walk the ready line daily to ensure proper maintenance is being performed

  • Do minor repairs, A-inspections, direct washing of equipment, maintain a clean office, oversee cleanliness of shipping and parts room.


  • Knowledge, skills and abilities typically acquired through a high school education or the equivalent with additional training preferred through a vocational school.

  • 2 years of work related experience in an industry related technical function, preferably with Caterpillar, supervisory experience and a working knowledge of shop tooling procedures and capabilities or the equivalent.

  • Strong communication skills, including verbal, written, non-verbal, listening and presentation skills

  • Strong customer service skills with basic prospecting skills and the ability to meet and/or exceed customer expectations.

  • A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar/vendor influence.

  • Good creative thinking, decision-making and goal setting skills.

  • Good interpersonal skills, including influence, negotiation, coaching and counseling.

  • Good problem solving skills and the ability to administer warranties and interpret and apply policies, procedures, guidelines and laws.

  • A good ability to manage change and conflict and basic interviewing, performance evaluation and project management skills.

  • A good ability to operate industry specific PC and main frame programs with a basic understanding of Microsoft Word, Excel and data base systems.

  • The ability to uphold professionalism with both internal and external customers, including personal appearance and friendly, courteous treatment of peers, subordinates and customers.

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Automotive Lead Master Technician / Mechanic

Bridgestone Corporation

Posted 3 weeks ago

VIEW JOBS 10/18/2018 12:00:00 AM 2019-01-16T00:00 We need your experience and technical expertise. You have worked hard to get to where you are but it is about more that just fixing cars. Bridgestone Retail Operations is seeking candidates who can diagnose drivability, electrical, and whose leadership can increase customer care and satisfaction. Your knowledge of the automotive industry is EXACTLY what the customer needs. If you're looking to set the pace, mentor the team, and continue to grow your career apply today! Job Responsibilities * Diagnose and repair to specifications – brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems. * Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis. * Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology. * Assist fellow technicians/mechanics in performing technical activities. * Keep store management aware of mechanical repair problems as they occur. * Maintain an organized and neat bay. * Adhere to all company policy, procedure, safety and environmental rules. Our Lead Master Technicians are expected to help provide thought leadership, mentoring, and on-the-job training for other Automotive Technicians at your location. ","qualifications":" This position is a leader in the shop. We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team first mentality are a must if you are looking for success in this role. In addition we require review the following to measure your fit for this role: * A High School Diploma or GED * 5+ years of strong automotive mechanical diagnosis, problem-solving and repair experience. * 5 or more ASE certifications are PREFERRED for this position. * You'll also need a high level of motivation, energy and a customer-focused attitude. * Must have a valid driver's license. * Pre-employment drug test/physical/ background check will help assure we build teams of people who can best work with others and serve customer needs. Benefits, Privileges and Growth Opportunities * We offer over 31 Benefits and Privileges to include medical, dental, vision, 401k, cash balance retirement plan and more. * We are An Equal Opportunity Affirmative Action Employer, in fact, "One of our strengths is found in our commitment to serve a diverse customer population with diverse teams of teammates.\" * Over 100 years of success is an indication of the stability our workforce enjoys. Bridgestone Corporation Lafayette IN

Technician Lead - Rental

Expired Job