Technician

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

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Qualifications

• Must have a good working knowledge of different types of audio-visual equipment including operation, set-up, troubleshooting, and explanation of equipment

• Must have a good working knowledge of different types of video conferencing equipment \

ie. Microsoft Teams, Cisco systems

• Ability to work in a collaborative team environment, as well as independently, and follow directions from supervisor

• Must have excellent customer service skills, and maintain a positive and professional appearance and attitude

• Must possess a high level of attention to detail, excellent time management skills, and ability to multi-task and prioritize work responsibilities

• Respect diversity, and follow all company policies and procedures

Responsibilities

• The Onsite Support Technician is a client-facing position responsible for setting up and operating a variety of high-end audio-visual equipment for live/virtual/hybrid client meetings and events

• Also responsible for trouble-shooting any issues, and removal of equipment post-event

• Currently hiring for Full Time

• some evening & weekend work is required

• Work closely with clients and the in-house Operations team to ensure the successful completion of events

• Set-up, tear-down, and occasional loading and unloading of equipment

• Operate different types of audio-visual equipment, for both live and virtual events

• DataVideo Video camera switcher

• Crestron and AMX touch panels

• Crestron and AMX transmitters and video control systems

• QSC amplifiers

• Planar video wall

• NEC PA653UL projector

• NEC PA55OW

• NEC PA 521U

Provide excellent customer service to clients, promptly handling any equipment changes/requests

• Ensure equipment is functional, safely, and professionally presented, and that client is familiar or comfortable with the operation of any equipment they are utilizing

• Trouble-shoot any equipment issues with satisfactory resolution

Responsibilities

• A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction

• This position reports to an Operations Manager, Operations Director or Director, Event Technology

• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section

• Strives to exceed the expectations and needs of internal and external customers

• Maintains a positive relationship with all clients through effective communication

• Meets with guests on site to ensure that their needs are met and the equipment setup is working properly

• Monitors events and checks in on customers throughout the day

• Understands and fosters the hotel/client relationship

Assists in organizing daily floor activities to ensure the timely set up, refresh and removal of equipment. Participate in refreshing meeting/training rooms daily- ie: Configuring tables, chairs, and other furniture per event design. Delivering additional meeting equipment - ie: easels, flip charts, tables and chairs • Performs daily floor operations assisting within the workflow of other technicians. • Works with team to establish coordinated communications for the management of events. • Attends venue meetings as needed (example = event orders or pre-event planning) Equipment Maintenance • Performs preventative maintenance on equipment to keep it presentable and in good working condition. • Responsible for proper security, storage, and transportation of equipment. • Participates in physical inventory count processes as requested. Job Qualifications • 3-5 years of customer service or hospitality experience is preferred. • 3-5 year of audio-visual experience is required. • Advanced problem-solving skills. • A valid driver's license is required for team members in positions that may operate Company vehicles Competencies • Ownership • Hospitality • Professionalism • Responsiveness • Safety Conscious • Team members will use high-end audio-visual equipment via ladders. Team members may be asked to work in multiple campus locations.

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Location:

On-site -Malvern, PA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.