Technician IT Enterprise Operations

Now is the time to join Pacific Dental Services. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Under the direction of the Mgr, IT Enterprise Operations, the Technician, IT Enterprise Operations I will independently perform all aspects of field support including: installation, troubleshooting, repair and maintenance of PCs and mechanical equipment in their assigned region. This individual will interact with people and develop long term relationships with their customers. The Technician, IT Enterprise Operations I will be the first line of contact with the end users.

Responsibilities

• Perform on-site servicing, repair and/or installation of hardware and software throughout assigned region.

• Assist customers to diagnose problems and provide resolutions for technical and service issues including end-user local-area network access problems, e-mail, Internet, and network or local printer problems.

• Provide one-on-one end-user problem resolution with remote desktop tools, telephone, and in- person.

• Diagnose and resolve desktop and laptop hardware issues.

• Under minimal supervision, install new IT and related equipment and software.

• Help coordinate timely support and repair on various IT equipment covered by third-party vendor maintenance agreements.

• Manage help tickets assigned to them, ensuring maximum issue resolution in minimum time with the end user needs the main focus.

• Perform multiple, technical tasks with a need to routinely upgrade skills to meet changing job conditions.

• Other duties as assigned by Management.

Required

• 3-5 years of experience in an IT environment with strong troubleshooting skills and networking software and hardware problems.

• Knowledge of Windows 10, Windows 8, Windows 7, Windows Servers, Microsoft Office, and theories of network systems.

• Possess a valid driver's license.

• Equivalent to high school diploma or general education degree (GED) with at least one year college level course work.

Preferred

• MCP (Microsoft Certified Professional), A+, or Network + Certification.

• 1-2 years of experience providing end-user phone support.

• Associate's degree or higher in related field.

Knowledge/Skills/Abilities

• Ability to multi-task effectively without compromising the quality of the work.

• Excellent interpersonal, oral and written communication skills.

• Detail oriented, organized, process focused, problem solver, self-motivated, proactive, ambitious, customer service focused.

• Ability to draw conclusions and make independent decisions with limited information.

• Self-motivated, reliable individual capable of working independently as well as part of a team.

• Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community.

• Ability to maintain confidentiality, meeting deadlines and schedules, setting priorities, working as part of a team, work independently and adapting to changing work priorities.

• Ability to work with mathematical concepts such as probability and statistical inference.

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to develop constructive and cooperative working relationships with others, and maintaining them over time.

• Ability to demonstrate adaptability by ability to adapt to changes, delays, unexpected situations, and effectively manage competing demands.

• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the assigned region(s).

Benefits

• Medical, dental, and vision insurance

• Paid time off

• Tuition Reimbursement

• 401K

• Paid time to volunteer in your local community

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.