Technician III

Position Summary: Technician III, IT Support Services

Do you love music? Do you believe in the power of music to bring people together? If you do, and you want to be a key player in an organization whose purpose is to fill the world with more music and to develop generations of new musicians, then we have a position where you can find your sound.

The Level II Support Services Technician acts as the primary point of contact responsible for delivering first and second-level support to Guitar Center retail locations and field personnel who experience procedural or operating difficulty with the use of common systems, services, and applications.

Responsibilities will include, but will not be limited to the following:

• Participate in the design, management, and documentation of networking, systems, and campus-wide technical initiatives which may affect multiple (or all) departments.

• Collaborate in handling advanced help desk support issues.

• Use JAMF Pro to efficiently manage, inventory, and configure Apple Macs.

• Build service relationships with internal constituents; develop and maintain excellent working relationships with other departments across the organization, ensuring the IT department is well received and consistently represents professional standards and deliverables.

• Help recommend systems, processes, and procedures to ensure effective monitoring, control, and support of service delivery; maintain a thorough understanding of all organizational standards, policies, procedures, and guidelines.

• Assist the user community with IT best practices.

• Perform after-hours on-call support as needed to ensure 24/7 coverage.

• Assist with IT-related documentation/document preparation and processing as needed.

• Additional duties as assigned.

About Guitar Center

The Guitar Center Company embodies the world of creativity and music by encouraging our teammates to find their own individual sound. Our mission is to develop and nurture lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the joy that comes from creating music. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

The Guitar Center Company operates through several business divisions. Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 290 stores across the United States.  2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

E-Commerce brands Guitar Center, Musician's Friend and WWBW offer online sales of a broad selection of music products. The Music & Arts division operates more than 220 stores specializing in band & orchestral instruments for sale and rental, serving teachers, band directors, college professors, and students since 1952. AVDG and GCPro headline the enterprise audio-visual integration business, delivering a best-in-class commercial and residential customer experience.