Technician II

SUMMARY

The Service Technician II functions as an experienced technician who is able to perform diagnoses and repairs of most vehicle components with little supervision required, and who has previously worked as a general service technician

ESSENTIAL DUTIES

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
• Diagnoses cause of most malfunctions and performs repair.
• Communicates with parts department to obtain needed parts.
• Saves and tags parts of the job if under warranty or if requested by the customer.
• Examines assigned vehicle to determine if further safety or service work is required or recommended.
• Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended on the repair order.
• Road tests vehicles when required or refers to the test technician.
• Participates in manufacturer-sponsored training programs, schools, and events.
• Keeps abreast of manufacturer technical bulletins.
• Supervises work of any apprentice technicians as assigned.
• Reports machinery defects or malfunctions to supervisor.
• Ensures that customers' cars are kept clean. Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
• Keeps shop area neat and clean.
• Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Operates all tools and equipment in a safe manner.
• Reports any safety issues immediately to management.
• Reports to work on time everyday as scheduled
• Attends departmental meetings/events as required

QUALIFICATIONS

• Education

• • High School diploma or equivalent

• Experience

• 3-5 years training and experience in automotive repair

• Licensure

• Valid Guam Driver's license

• ASC Certification

KNOWLEDGE, SKILLS, AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge

• Mechanical- Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Engineering and Technology- Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

• Skills

• Repairing- Repairing machines or systems using the needed tools.

• Troubleshooting- Determining causes of operating errors and deciding what to do about it.

• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Operations Monitoring- Watching gauges, dials, or other indicators to make sure a machine is working properly.

• Equipment Maintenance- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

• Abilities

• Repairing- Repairing machines or systems using the needed tools.

• Troubleshooting- Determining causes of operating errors and deciding what to do about it.

• Critical Thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Operations Monitoring- Watching gauges, dials, or other indicators to make sure a machine is working properly.

• Equipment Maintenance- Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

HEALTH, SAFETY, AND ENVIRONMENT (HSE) ACCOUNTABILITIES

• Responsibilities

• Follow standard safe work procedures

• Identify and report hazards and environmental aspects

• Follow reasonable instructions

• Act responsibly for the safety of self and others

• Participate in HSE improvement activities

• Wear designated personal protective equipment

• Ensure tools are in a safe condition before use

• Adhere to site safety rules

• Respond to spills or environmental incidents immediately.

• Key Activities

• Report all unsafe situations immediately to Supervisor/Manager

• Take corrective action within own ability and report to supervisor

• Report all injuries, near hits and plant or equipment damage

• Support fellow employees

• Support HSE committees

• Ask about and keep informed of workplace hazards

• Attend training as requested

• Accountability Measures

• Processes of Supervision

• Current knowledge of HSE Committee and discussions

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical requirements of this position involve Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• he worker is required to have visual acuity to perform an activity such as: operating machines such as lathes, drill presses, power saws and mills where the seeing job is at or within arm's reach; performing mechanical or skilled trades tasks of a non-repetitive nature such as ones by carpenters, technicians, service people, plumbers, painters, mechanics, etc

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals

SUPERVISORY RESPONSIBILITY

This position has direct supervisory responsibility

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.