Technician, Field Service

POSITION SUMMARY

The Field Service Technician will be responsible for the service, troubleshooting, repair and maintenance of Kemco products. You will provide professional service and support to client-partners with system installation insight, guidance and support, commissioning services and maintenance support (both corrective and preventative

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform the job successfully, an individual must be able to execute each essential duty

• Supervise equipment installations

• Utilizes proficiency with Kemco equipment and systems for mentoring client-partners

• Conducting "Owner / Operator" training during commissioning as well as other times over the life span of the equipment

• You will be the primary point of contact during system commissioning and aftermarket service, is also a pivotal resource for retailing spare parts and service contracts.

• Share facts from commissioning and service calls, resulting in equipment / system improvement and corrections and is a key player in the sharing "Lessons Learned."

• Works closely with service and engineering personnel on activities concerned with installing equipment, investigating and resolving customer reports of technical problems

• with equipment and preventative maintenance.

• Effectively communicate verbally and in writing with customers and co-workers

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications

• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem

• Analyzes and reviews inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action

• Comprehends wiring schematics and diagrams for all equipment

• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs

• Provides on-site technical assistance to help troubleshoot and repair equipment

• Maintains records of performance reports by completing work orders for each job, maintenance checklists and daily time sheets

• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems

• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product

• Increases CECO awareness of how CECO products and service offerings can benefit their operations

• Conducts safety assessments of a continuously changing work environment

• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

• Travels daily to customer sites, occasional overtime and sporadic on-call emergency service is required to meet customer's needs

• Customer pre-consultation, site readiness preparation and startup completion and monitoring including combustion process tuning and documentation, heat exchanger operation, wastewater systems operation, control systems operation and other system and equipment sub[1]components

• Other job duties as assigned.

EDUCATION AND EXPERIENCE

• High School Diploma required.

• Experience: 2 or more years of related industry experience.

• Hands on experience with Electro-Mechanical experience with pneumatics, hydraulics, AC/DC motor control, PLC's, VFD's, Pump Systems and Allen-Bradley Control platforms.

• Strong working knowledge with combustion

• Strong mechanical and electrical background

• Experience with Kemco Direct Contact Water Heaters, Shell and Tube Heat Exchangers and Kemco Cold, Tempered, and Hot Water Systems preferred

• Strong knowledge of fluid movement for pumping systems: Rotojet pumps, Paco pumps, Grundfos pumps, Scot Pumps

• Wastewater Filtration knowledge

• Specifically Ceramic Microfiltration, Reverse Osmosis, Water Softeners, DAF's, Nanofiltration

• Industrial wastewater treatment operational experience is a plus

Knowledge

• Mechanical

• Knowledge of machines and tools, including their designs, uses, repair, and

maintenance.

• Mathematics

• Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their

applications.

• Customer and Personal Service

• Knowledge of principles and processes for providing

customer and personal services. This includes customer needs assessment, meeting

quality standards for services, and evaluation of customer satisfaction.

• Engineering and Technology

• Knowledge of the practical application of engineering

science and technology. This includes applying principles, techniques, procedures, and

equipment to the design and production of various goods and services.

• Public Safety and Security

• Knowledge of relevant equipment, policies, procedures,

and strategies to promote effective local, state, or national security operations for the

protection of people, data, property, and institutions.

Skills

• Operation Monitoring

• Watching gauges, dials, or other indicators to make sure a

machine is working properly.

• Critical Thinking

• Using logic and reasoning to identify the strengths and weaknesses of

alternative solutions, conclusions or approaches to problems.

• Operation and Control

• Controlling operations of equipment or systems.

• Monitoring

• Monitoring/Assessing performance of yourself, other individuals, or

organizations to make improvements or take corrective action.

• Active Listening

• Giving full attention to what other people are saying, taking time to

understand the points being made, asking questions as appropriate, and not interrupting at

inappropriate times.

Abilities

• Arm-Hand Steadiness

• The ability to keep your hand and arm steady while moving your

arm or while holding your arm and hand in one position.

• Control Precision

• The ability to quickly and repeatedly adjust the controls of a machine

or vehicle to exact positions.

• Problem Sensitivity

• The ability to tell when something is wrong or is likely to go wrong.

It does not involve solving the problem, only recognizing there is a problem.

• Multi-limb Coordination

• The ability to coordinate two or more limbs (for example, two

arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not

involve performing the activities while the whole body is in motion.

• Near Vision

• The ability to see details at close range (within a few feet of the observer).

PHYSICAL DEMAND & WORK EFFORT

• Works in a office and shop setting, however, performs a significant amount of work

at the customer's facility; may need to work outside in all types of weather and in all kinds of

work environments.

• Compliance with company attendance standard. Work hours may vary during peak

production cycles. Incumbent in this role will be required to maintain a flexible work

schedule as some functions may require overtime.

• Requires substantial travel. Travel will generally be required in excess of 75 percent in

support of the position's responsibilities (driving record must meet acceptable company

standards and be maintained as such in order to operate a vehicle while on company

business).

• Hazards: May be exposed to extremes of heat and cold as well as unsafe environments;

occasionally works near moving mechanical parts and electrical equipment; possible

exposure to fumes or airborne particles; possible exposure to internal liquids. The noise

level in the work environment is usually moderate and occasionally very loud.

• While performing the duties of this job, the employee is regularly required to sit; stand; walk;

use hands and fingers to feel and handle; reach with arms and hands; talk and hear. The

employee is occasionally required to smell. Specific vision abilities required by the job

include close vision, distance vision, depth perception and ability to adjust focus.

• The employee must regularly lift and/or move up to 25 pounds, occasionally lift and/or move

up to 40 pounds and may be required to lift and/or move up to 60 pounds on an infrequent

basis.

• Within the scope of the essential functions of this position, the employee is expected to

ensure that quality and safety standards are maintained and that assigned tasks are

performed in an efficient and productive manner.