Technician, Desktop Support SE (226 Days)

Ensure the smooth operation of technology for schools and/or administration offices. Troubleshoot, diagnose, and repair a variety of hardware and software products in support of customer needs.

• Support campus-based technology users.

• Escalate system disruptions of campus technology services to appropriate technology tier II department.

• Train campus principals, teachers, and staff as required.

• Support special events at campus and other district locations.

• Support computers, mobile devices, digital A/V equipment and peripherals.

• Support instructional software applications.

• Support quality control on vendor projects.

• Attend training and meetings as required.

• Follow attendance policy as assigned by supervisor.

• Perform other functions that may be assigned by Client Solution Department and/or supervisor.

• Follow all rules, regulations, and policies of DISD.

• Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services.

• A Certification preferred.

• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365.

• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education.

• Knowledge in troubleshooting and resolving operating system and software issues.

• Knowledge in troubleshooting and resolving technology hardware failures.

• Strong verbal and written communication skills.

• Knowledge of audio visual devices preferred.

• Knowledge of TCP/IP and basic networking protocols.

• ITIL V3 Certification preferred.

• Excellent customer service skills.