Technician Customer Service Representative - Birmingham, AL

Labcorp Birmingham , AL 35202

Posted 7 months ago

Location Birmingham, Alabama Job ID 19-78901

  • Acts as a technical reference within the Customer Service Department while functioning as a liaison between LabCorp and its accounts in response to inquiries.

  • Support Hospital Services Inbound and Outbound calls, follow-up with customers

  • Work in multiple databases to research complex issues and questions

  • Provide education and status on customer requests

  • Utilize both internal and external resources to deliver problem resolution

  • Strong multitasking abilities required - listen to customers, collect data and document in system, prioritize requests, and provide test results

  • Follow procedures and departmental processes

  • Other duties as assigned

Requirements

License/Certification/Education: Medical Technician w/1-3 years applicable experience.

Shift1

ScheduleMonday - Friday, 8:30AM to 5:30PM

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Technician Customer Service Representative - Birmingham, AL

Labcorp