Technician / Cadet - Knoxville, TN
The Cadet travels via Geekmobile from the precinct to our client's home and assists with the delivery and basic installation of technology products alongside a seasoned Agent. They provide our clients service that exceeds expectations by handling appointments with care, asking the right questions to enhance the client experience, and providing prompt follow up of recommendations as well as solutions. This is a great opportunity to build a career with Geek Squad by learning all about our products and services. It offers the chance to increase skills through training and on-the-job opportunities.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Performs a variety of fulfillment duties for clients in their homes including delivery, installation, and networking with a primary focus on Home Theater technology.
Maintains phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting their devices.
Provides timely updates to the client and store precincts.
Responsibly manages inventory and Geekmobile maintenance.
Provides feedback and training to store teams as well as assists with in-store stock repairs.
Supports Geek Squad efforts to protect the world one device at a time.
Current, valid driver's license
Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
Ability to consistently lift/carry/maneuver products weighing 75lbs+ individually, or 150lbs+ as a team (support tools such as a harness, dolly, and/or lift may be provided as applicable for the type of work being performed)
Be at least 21 years of age
Acquire and maintain any state or local licensing, as required, within 90 days of hire
Previous experience actively using and learning about technology products
Previous experience in sales, delivery, installation, and/or repair
Previous experience in Customer Service