Technician / Cadet, Delivery Experience (Big Flats)

Best Buy Big Flats , NY 14814

Posted 2 months ago

Technician / Cadet, Delivery Experience (Big Flats)

BrandGeek Squad

The Cadet travels via Geekmobile from the precinct to our client's home and assists with the delivery and basic installation of technology products alongside a seasoned Agent. They provide our clients a level of service that exceeds expectations by handling appointments with care, asking the right questions, and providing prompt follow up of recommendations as well as solutions. This is a great opportunity to build a career with Geek Squad by learning all about our products and services. It offers the chance to increase skills through training and on-the-job opportunities.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

  • Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.

  • Performs a variety of fulfillment duties for clients in their homes including delivery, installation and networking with a primary focus on Home Theater technology.

  • Maintains phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting client devices.

  • Provides timely updates clients and store precincts.

  • Responsibly manages inventory and Geekmobile maintenance.

  • Provides feedback and training to store teams as well as assists with in-store stock repairs.

  • Supports Geek Squad efforts to protect the world one device at a time.

Basic Qualifications

  • Experience actively using and learning about consumer electronics

  • Ability to work successfully as part of a team

  • Ability to prioritize and multi-task in a fast-paced environment

  • Ability to work a flexible schedule including holidays, nights and weekends

  • Must be at least 21 years of age

  • Must have a current, valid driver's license

  • Must have no more than a combination of 2 moving violations/at-fault accidents within the past three years

  • Must have no DUI/DWI or Reckless Driving violations in the past three years

  • Ability to lift or maneuver 75 pounds with or without reasonable accommodation and lift up to 150 pounds with help.

Preferred Qualifications

  • 6 months of consumer electronics experience (sales, operations, or technology services)
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Technician / Cadet, Delivery Experience (Big Flats)

Best Buy