Technician B

Auto Plus Pep Boys Union City , GA 30291

Posted 5 months ago

Overview

Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys automotive aftermarket retail and service chain, Auto Plus automotive aftermarket parts distributor, Precision Tune Auto Care owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company-owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico.

Position Summary

A Technician is primarily responsible for the efficient diagnosis, repair, and replacement of general automotive parts and accessories. A successful Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle. A Technician will conduct a wide variety of diagnoses and repairs; including but not limited to brakes, drivability, emissions, steering and suspension, electrical, state safety and emissions testing, maintenance services, HVAC, starting and charging, and major engine.

Duties & Responsibilities

  • A Technician is responsible for all aspects of diagnosing and repairing a customer's vehicle, as well as, caring for the vehicle while it is being repaired and properly securing it after the repair is completed.

  • We adhere to a "do it right the first time" philosophy and a successful Technician will not exceed two or more comebacks within a four-week period of time.

  • Will maintain a 90% minimum productivity performance level.

  • Expected to comply with company policies and procedures, loss prevention, safety, and environmental codes and ordinances.

  • Will ensure training completions are maintained at 100%.

  • Will be a resource regarding technical matters related to installation and proper application of parts and accessories, while also providing accurate and effective direction, advice and assistance to service advisors, other technicians, commercial, retail and parts associates.

  • Will passionately focus on customer needs, and drive the service center's performance with the highest degree of integrity and trust. Must be approachable by both customers and associates.

  • The successful Technician will be expected to maintain technical capabilities to ensure proficient use of service equipment and maintain certification status.

  • Strong customer service skills.

  • Strong verbal communication skills.

  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required

  • Minimum of 6 months' experience as a certified technician or mechanic and two ASE's (Brakes & Steering and Suspension) are required.

  • Additional ASE's are strongly encouraged. ASE equivalent certifications may be considered as part of the qualification process. Requires all Technicians to achieve the required ASE certifications within two ASE testing cycles

  • We promote a safe and skillful service operation, therefore, we pre-pay ASE registration and testing fees for Technicians who attempt to achieve their required ASE certifications

  • Ability to read, analyze, and interpret retail business reports, professional and/or technical journals, time reports, operational reports, government regulations, merchandising reports, plan-o-gram (merchandising) instructions or technical procedures

  • Ability to apply basic mathematical concepts such as addition, subtraction, multiplication, division, percentages and fractions. Must be able to apply mathematical formulas to calculate commission, discounts and interest

  • Ability to define problems, collect data, establish facts, and draw valid conclusions

  • Ability to interpret an extensive variety of technical instructions in diagram form and deal with several abstract and concrete variables

  • Ability to work Days, Nights, Holidays and Weekends

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

  • Frequent standing and walking for long periods of time.

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.

  • Enters and locates information on computer.

  • Presents information to small and large groups.

  • Visually verifies information, often in small print.

  • Safely operates a motor vehicle.

  • Talk and hear.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Master Service Technician

Autonation, Inc.

Posted 1 week ago

VIEW JOBS 7/4/2019 12:00:00 AM 2019-10-02T00:00 Overview Position OverviewThe Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability. Who Would I Interact With?This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. What are the day-to-day responsibilities? * Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty. * Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication. * Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer. * Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles. * Documenting work performed on each vehicle on the repair order. * Maintaining an inventory of normal Technician's tools not normally inventoried by the Service department as "special tools." * Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate. * Providing an exceptional customer experience to drive loyalty How will I know if I am successful?The performance of a Master Technician is measured by achieving: * Targeted production * Targeted sales * Targeted Customer Satisfaction Index What are the requirements for this job * High School diploma or equivalent * 2+ years experience as an automotive technician * Automotive technical training (varies based on store needs) * Attention to detail * Organization and follow-up skills * Valid in-state driver's license and have and maintain an acceptable, safe driving record What are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include: * Master-Certified Technician * Service Advisor * Service Management AutoNation is an equal opportunity employer and a drug-free workplace. Autonation, Inc. Union City GA

Technician B

Auto Plus Pep Boys