Technician 2, Financial Aid

The primary role of a Financial Aid Technician is providing students, parents, and staff with accurate and helpful information about the financial aid processes.

This position requires the following customer service skills, a willingness to listen carefully, above average written and verbal communication skills, the ability to understand complex financial aid processes, and working well under pressure. In addition to providing information about financial aid, this position assists students in submitting the FAFSA and uploading requested documentation. Interactions with customers via the phone, emails, or in-person.

Hours for this position are Monday, Tuesday, Thursday, and Friday 8:00 am

• 4:30 pm. Wednesday 10:30 am

• 7:00 pm.

Essential Responsibilities and Duties

Provide students, parents, and staff with accurate and helpful information about the financial aid processes.

Customer Service functions:

Explain financial aid policies and procedures; assist students and others at Financial Aid Office front desk; answer telephone and email inquiries; assist students and staff with financial aid problems and concerns; refer students and others to proper offices or persons for assistance.

Clerical functions:

Assist students in submitting the FAFSA by uploading requested documentation and entering student data on computer systems, and imaging documentation.

Other duties as assigned.

Essential Responsibilities and Duties Continued Minimum Qualifications

• High school diploma or equivalent.

• One (1) year paid, full-time experience in student services or providing excellent customer service.

Preferred Qualifications

Financial aid experience.

Ability to speak Spanish.

Knowledge of Banner system.

Customer service on phones and through emails.

Knowledge, Skills & Abilities

• Experience working in an office environment.

• Ability to work well under pressure and within deadlines.

• Excellent interpersonal, written, and verbal communication skills.

• Attention to detail.

• Exemplary customer service skills (in-person, via telephone, email, or virtually).

• Dependable and trustworthy to work independently when other staff members are unavailable.

• Ability to establish effective working relationships with a diverse population.

• High level of professionalism and self-motivation.

• Current and strong date entry computer skills.

• Ability to prioritize and efficiently perform a variety of tasks with constant interruptions.

• Ability to explain complex processes, policies and procedures to a variety of people.

• Ability to maintain the confidentiality of records and information.

• Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.

• Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Non-Essential Responsibilities and Duties Special Instructions

Position located at the South City Campus. Must be able to work Monday, Tuesday, Thursday and Friday 8:00 am

• 4:30 pm, and Wednesday 10:30 am to 7:00 pm.

Full consideration will be given to applicants who apply on or before the priority review date indicated above.

More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx

SLCC Highlights

Salt Lake Community College is Utah's largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

FLSA Non-Exempt SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.

This position may require the successful completion of a criminal background check.