Technician 2, Financial Aid

Assist students and others as they navigate the financial aid process, in-person, email, and by phone. Provide verbal and written responses to questions about the application, processing, aid offers, and relevant policies.

Review and process incoming documents. Work reports. Collect and compile data on in-person contacts.

Work in evenings without direct supervision.

Hours for this position are Monday

• Thursday 10:30 am

• 7:00 pm. Friday 8:00 am

• 4:30 pm.

Essential Responsibilities and Duties

• Work with students in-person and via email to assist in the completion and processing of financial aid applications. This may include helping complete forms and applications, answering questions, providing information, resolving problems, and other related tasks.

• Work in evenings without direct supervision.

• Review and process incoming documents. Work reports. Collect and compile data on in-person contacts.

• Other duties as assigned.

Essential Responsibilities and Duties Continued Minimum Qualifications

• High school diploma or equivalent.

• One (1) year paid, full-time experience in financial aid and/or customer service.

Education can be substituted for full-time experience on a 1:1 basis.

Part time experience may be considered on a prorated basis.

Preferred Qualifications

Experience and or knowledge of Financial Aid.

Experience with Banner.

Must have excellent work attendance.

Nine (9)- twelve (12) months or more of Customer Service experience.

Knowledge, Skills & Abilities

• Knowledge of Title IV financial aid.

• Knowledge of Banner computer system preferred.

• Knowledge of Microsoft Office Software.

• Knowledge of Salt Lake Community College (SLCC) policies, procedures, and programs.

• Effective interpersonal communication skills and experience (customer service, listening, writing, assisting).

• Knowledge of general office procedures.

• Data input experience.

• Adaptable to frequent change.

• Function in high stress environment.

• Ability to communicate effectively with a broad range of diverse people, ability, culture, and ethnic background, to maintain good working relationships across the College.

• Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Non-Essential Responsibilities and Duties

Willingness to help other staff members when asked.

Special Instructions

• Full consideration will be given to applicants who apply on or before the priority review date indicated above.

• More information about Salt Lake Community College benefits: https://i.slcc.edu/culture/benefits/index.aspx

SLCC Highlights

Salt Lake Community College is Utah's largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

FLSA Non-Exempt SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to URS, SLCC offers several other retirement account options.

This position may require the successful completion of a criminal background check.