Provide customer service, staff support and technical resource/facilities functions.
Essential Duties and Responsibilities (includes but not limited to):
Assist customers in the selection and checkout of materials and orientation to the use of language facility equipment.Support staff and instructors with administrative functions, such as, but not limited to, duplication of classroom materials (digital media), training aids, classroom set up and tear down, arranging for supplies, and training aid support.Monitors and maintains data storage on shared servers.Provides technical assistance and support to the Moodle Learning Management System software.Monitor the use of facility and the computer/language lab.Control government property by maintaining an extensive inventory of discs, publications, and equipment to include, intake, shelving and warehousing.Generate word-processed or data based reports on attendance, inventories and scheduling.Configure and troubleshoot hardware and software.Install and configure internal and external "in-out" devices such as scanners, printers, and keyboards.Use Automated visual equipment, multimedia equipment, satellite communications equipment, video cameras, video capture software and hardware utilities, and digital sound recording equipment and software.Install and use MSOffice software, other data management programs, and educational and foreign language software as required by the government.Configure English language computer operating systems for foreign language word processing.Review and test software packages for potential use in the program.Use Adobe Creative Suite to design pages, use templates and import audio and video media, manipulate fonts and create hyperlinks and use navigation strategies to develop lesson plans for instructors.Other duties as assigned to support the foreign language program in the region.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list
of all duties, responsibilities, and skills required of personnel so classified.
This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
A review of this position has excluded the marginal functions of the position that are incident to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
To perform this job successfully, the incumbent will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimal levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Expertise in commonly applied automation and information systems operating principles (Windows, MS Office, Adobe Creative Suite, Network Applications).Practical working knowledge of computer systems, software and hardware and the ability to troubleshoot systems.Expertise in Automated Visual technologies.Expertise with Moodle LMS or similar LMS software (Moodle, Canvas, ETC)Comptia Security+, Comptia A+, or Comptia Network+Ability to pass a National level background and security check.
Specific expertise with Moodle.Experience with US Army and Department of Defense automation systems and Enterprise.Experience with NIPR (Non-Classified Internet Protocol Router) Network.Experience with multi-cultural environment and diverse customers.Network administrator experience
Experience with Windows Server