Technical/Clinical Help Desk Support Analyst

NTT Data Corporation Bowling Green , KY 42103

Posted 3 months ago

Req ID: 31922

At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

NTT DATA Services currently seeks a Technical/Clinical Help Desk Support Analyst to join our team in Bowling Green, Kentucky (US-KY), United States (US).

This position will be a part of our Clinical Service Desk. This is a call center environment in which we support our customers 24/7. Shift work is required including nights and weekends. We are only considering local applicants at this time

Role Responsibilities

  • Primarily fielding calls concenring general technical hardware/software issues such as printing, connectivity, and user login issues. Application support of non-clinical applications will also be included in scope of work.

  • Responds to incidents regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to, workflow issues, application errors, user access, and functionality

  • Will receive, analyze, and process the EMR requests submitted via e-mail, Web, and voice mails; examples include master files and category list modifications, smart lists, text, note support, etc.

  • Tracking and documenting the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner

  • Responsible for driving resolution of incidents on a 24/7 desk

Requirements

  • 4+ years of relevant experience or equivalent combination of education and work experience / High school diploma or equivalent required

  • 1+ years of technical torubleshooting experience

  • 1+ years of experience in one or more of the following EMR applications Epic, Cerner, McKesson and Meditech

  • 1+ years technical/clinical care delivery experience

  • Previous experience in a call center environment

  • Demonstrates a service philosophy in all interactions with clinicians and colleagues

  • Strong communication and interpersonal skills

  • All candidates will have to be shift flexible. Nights and weekend work will be required

Preferences

  • Experience in EMR system integration with other clinical systems

  • Certifications in one or more of the above mentioned EMR applications

  • Associates degree, technical college or some college course work preferred

Required experience:
3 years of support experience

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.

About NTT DATA Services

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

NTT DATA, Inc. (the "Company") is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Technical Support Representative

Kelly Services, Inc.

Posted 4 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Job Description Our Technical Support Advisors provide support to resolve customer technology problems through a series of trouble shooting activities in a virtual call center environment. Common solutions include resolving username and password problems, data sharing & synchronization, uninstalling/reinstalling basic software applications, verifying proper hardware and software configuration and set up, power cycling devices, navigating customers through application menus, and troubleshooting email issues. This is a performance based organization where all calls are recorded, monitored, and reviewed on a daily basis. You will be responsible for support of Computers and Operating Systems, tablets, MP3 players and other technical devices. Perks of joining KellyConnect: Paid training at $12-$14/hr After 90 days Advisors are eligible for a one-time $500 tenure bonus and $250 performance bonus Advisor earning potential of $15-$17/hr Explosive growth opportunities into departments such as Leadership, Quality Assurance, and Training Duties and Tasks/Essential Functions: Interact with customers in response to inquiries, concerns, and requests about products and services Gather customer/product information and determine the issue by analyzing the symptoms Diagnose and resolve technical issues involving internet connectivity, email, application downloads, and more Research using available resources, including article database systems Complete required training to stay current with system information, changes, and updates Participate in frequent 1:1/classroom video coaching sessions with leadership Exemplary attendance and punctuality Requirements Qualifications: Proper phone etiquette, including using client verbiage and positive positioning Ability to speak and type clearly and accurately, using proper grammar Ability to multitask between customer calls and logging of case notes Maintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organization Skilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality Assurance Experience with mobile devices (mp3 players, tablets, smartphones) Ability to adjust to constantly-changing technology, processes, and team structures Openness to constructive coaching and ability to implement performance objectives Ability to empathize with customers Willingness to work evenings, weekends, and holidays High School Diploma required Candidates must be 18 years or older Minimum 6 months call center experience required Must provide phone and internet services and quiet work environment, as the position is virtual #KellyConnect Why KellyConnect®? Each year, we find work for nearly 25,000 call center employees like you. We offer temporary, temporary-to-hire, and direct hire roles, for both traditional office and home-based assignments. And through Kelly's connections, from small- and mid-sized companies to 95 of the Fortune 100™ —we can open your job search to a new world of opportunities. You get a more flexible career, your way: choosing the positions you want, when and where you want to go, and always for competitive pay. Want more information? Visit kellyservices.com/contactcenter About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. Qualifications:Proper phone etiquette, including using client verbiage and positive positioningAbility to speak and type clearly and accurately, using proper grammarAbility to multitask between customer calls and logging of case notesMaintain stable performance under pressure or opposition (such as time pressure, job ambiguity, escalated customer calls); handling stress in a manner that is acceptable to the organizationSkilled at responding to multiple chat conversations simultaneously, including messages from your team, leadership, and support groups, like Quality AssuranceExperience with mobile devices (mp3 players, tablets, smartphones)Ability to adjust to constantly-changing technology, processes, and team structures Openness to constructive coaching and ability to implement performance objectivesAbility to empathize with customersWillingness to work evenings, weekends, and holidaysHigh School Diploma requiredCandidates must be 18 years or olderMinimum 6 months call center experience requiredMust provide phone and internet services and quiet work environment, as the position is virtual#KellyConnect Kelly Services, Inc. Bowling Green KY

Technical/Clinical Help Desk Support Analyst

NTT Data Corporation