Technical Writer/Training Specialist

Location:

Pittsburgh, Pennsylvania, United States

Job ID:

R0048719

Date Posted:

2024-05-22

Company Name:

HITACHI RAIL STS USA, INC.

Profession (Job Category):

Other

Job Schedule:

Full time

Remote:

No

Job Description:

Hitachi Rail is looking for an enthusiastic self-motivated Technical Writer & Training Specialist who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Pittsburgh, PA.

About Us:

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organization to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

Basic purpose:

Write training plans, create operation and maintenance (O&M) manuals, develop corresponding training materials, such as instructor guides and student workbooks, and deliver technical training on site to support products and/or systems supplied by Hitachi Rail STS to mass transit customers.

Trainer responsibilities:

• Plan, develop, and implement training programs for company products and/or systems that meet customer and/or contract requirements.

• Deliver formal "stand up" training on site as required by the contract or customer.

• Deliver informal "in house" training as directed by the Americas Shared Services Manager.

• Obtain internal subject matter expert approval and customer approval of training plans, O&M manuals, and other training-related documentation prior to all training programs.

• Keep informed on advances in training techniques and standards.

Technical Writer responsibilities:

• Plan, develop, and submit technical documentation that describes company products and/or system configurations that meet customer and/or contract requirements while adhering to company standards.

• Revise technical documentation because of formal technical reviews (FTRs) and customer reviews and resubmit in a timely manner.

• Prepare written technical information suitable for its intended audience.

• Prepare periodic reports on technical documentation progress as requested by the Americas Shared Services Manager.

• Adhere to documentation development schedules and budgets for both internal and external customers with on-time delivery.

Required Skills/Experience:

• Minimum of 2-4 years of Technical Writer/Trainer experience for an Engineering Firm or for a supplier to the railroad or mass transit industries

Required essential skills:

• Demonstrated training skills, including "stand up" training at a customer's site.

• Proven ability to write operation and maintenance manuals, and corresponding training materials that are clear, concise, correct, and consistent.

• Working knowledge of Microsoft Office or other desktop publishing tools.

• Able to understand and organize large amounts of information that is technically complex and originates from a variety of sources.

• Able to use existing engineering documentation, such as hardware and software design specifications, to obtain the necessary information required in technical documents.

• Able to interview hardware/software subject matter experts and understand engineering-related information and terminology.

• Requires a basic understanding of the Linux Operating System

• Experience with VM hardware and software (Thin Clients) is a plus

• Knowledge of servers (such as the Dell Power Edge), databases, and storage area networks a plus

• Experience with network file systems, network interface cards, network protocols, etc. is a plus

• Experience working as a System Administrator would be a plus

Preferred skills:

• Ability to develop and maintain relationships with engineering and project management personnel to elicit information, support, and help when required for technical documentation development and training program delivery.

• Working knowledge of a graphics tool such as Adobe Illustrator.

• Excellent verbal, written, and electronic communications skills.

• Professionally mature, able to take direction, highly productive, works independently.

• Self-starter, not afraid to ask questions, motivated, proactive.

• Adaptable to the changes in direction of a project, flexible, and a good multi-tasker.

Education:

• Preferred

• Bachelor's Degree in electrical, Electronics, Mechanical Engineering, Telecommunications, or Computer Science.

• Acceptable

• Bachelor's Degree in Technical Writing if corresponding work experience is with an engineering firm.

Miscellaneous:

• Must be a team player; no exceptions even if exceptional skills are exhibited in one area or another.

• Must be willing to travel nationally and internationally to customer sites to deliver on site training courses.

• Must be willing to work extended hours or weekend hours to complete an activity by the due date or to travel to customer sites.

• Must be willing to work on multiple projects that are due nearly at the same time

Benefits:

Hitachi Rail employees enjoy a comprehensive benefits package including Competitive Pay, Medical, Dental and Vision Insurance, Short & Long Term Disability, Life & Accident Insurance, Flexible Spending Accounts, a Retirement Savings Plan, and Paid Vacation. We also offer a number of Work/Life Programs such as Flextime and a variety of Training and Development opportunities.

We thank all applicants for their interest; however, only those under consideration will be contacted. Join us at www.hitachirail.com/careers

It is our commitment at Hitachi Rail to create a diverse environment and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We would be delighted if you would be one of our followers! Have a glance at our LinkedIn page https://www.linkedin.com/company/hitachirail/

In accordance with the DOT's FRA and FTA programs, Hitachi's substance screening program tests pre-employment candidates and current employees, as required for safety-sensitive positions.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to hrunitedstates@hitachirail.com.

Queries other than accommodation requests will not be responded to.