Technical Writer - Sr. Consultant Level

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least OR 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) OR 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a •Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

• Minimum of 3 years of experience at Visa, with knowledge of Visa products, services, core systems, and/or processing.

• Extensive experience with writing highly technical documentation based on business requirements, technical project artifacts, and interactions with subject matter experts, including system architects and senior software engineers.

• Strong knowledge of the structure and content of the English language, including the rules of composition and grammar.

• Strong customer service, analytical, research, interpersonal and problem- solving skills required.

• Strong interpersonal, facilitation, and leadership skills along with effective communication skills (both written and verbal).

• Demonstrated ability to quickly absorb, analyze, and understand new information, technologies, and practices.

• Proven business processes analysis skills: gathering business requirements, analyzing systems impacts, accurately capturing system requirements and specifications.

• Experience with API documentation is a plus.

• Strong knowledge of MS Office products for Windows including Word, Excel, Visio, and SharePoint.

• Experience with advanced authoring software such as Acrobat.

• Experience with XML documentation tools and profiling, XML editor (Arbortext Editor, Oxygen, or similar) and document repository (Documentum or similar) highly preferred.

• Familiarity with Web design tools (SharePoint Designer and Workflow) preferred.

• Experience with graphics editing software such as Illustrator, Photoshop, or PaintShop Pro preferred.

• Experience in authoring in topic-based DITA environment.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 133,000.00 to 192,950.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.