Technical Writer / Software / W2 Only
Entelli Consulting LLC
Marlborough , MA 01752
Posted 2 months ago
POSITION: TECHNICAL WRITER SOFTWARE / W2 ONLY
TYPE: DIRECT HIRE / W2 ONLY!
As a Technical Writer, youll be joining a cutting-edge global development team working in a cross-departmental role writing customer facing and internal documentation for software products.
You will become a multi-product expert, capable of explaining both existing and in-development features and functionality.Responsibilities:
Will work in a cross-departmental role across multiple technology products with the facilitation of drafting release notes based on user stories and tasks completed in sprints. Documentation in the release notes will explain issues and resolutions in a concise, consistent, and easy-to-understand descriptions across all global technology products.
Will build, organize and implement consistent structure of our Confluence documentation sites across our technology products for easy consumption of our internal technology & support teams.
Write FAQ pages, user manuals, reference guides and training materials.
Script sprint demos for the technical team delivering the sprint.
Responsible for ensuring documentation that can be handed to customers/prospects who need clarification on our end-to-end technical setup. Documentation should be written summary of key points as well as any supporting diagrams (to a level agreed as non-sensitive).
Responsible for ensuring technical bid writers have access to this documentation and are trained enough to be able to answer the majority of RFP questions without seeking help from the development teams.
Point of escalation to answer any questions that the customer cannot answer from reading the documentation or which cannot be answered by a Technical Bid Writer.
Rapid understanding of complex systems, both hardware and software, and ability to translate technical concepts into simplistic grade school language for end users.
Standards, certifications, compliance
Ensure adherence to our ISO standards
Ensure full GDPR documentation
Ensure full PCI-DSS documentation
Skills and Experience Required:
Prior technical writing experience (2-3 years)
Experience developing guides and manuals
Understanding of software development practices
Experience in Agile development methodology
Experience with Atlassian JIRA & Confluence
Experience with Visio or Lucidcharts
Ability to work alone or on a team and to take direction
Excellent verbal and written communication skills
Technical writing experience, developer guides and manuals, Agile, Atlassian, JIRA, Confluence, Visio, Excellent verbal and written communication