Responsible for managing the activities of staff designing, developing and maintaining user assistance (such as training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics) for Oracle products.
Translates organizational goals to specific operational objectives and plans for the team and ensures they are achieved. Manages a mid-size team responsible for supporting user assistance requirements of 1 to 2 products and technology areas. Fosters collaboration with internal stakeholders. Develops project plans and work schedules to ensure timely development of user assistance assets. Ensures adherence to Company processes, procedures and compliance concerning the organization. Ensures that objectives and medium-scale projects are completed on schedule and within budget. Ensures quality and applicability of user assistance assets. May interact with senior management on key initiatives. Adjusts work activities based on strategic priorities. Drives innovation and forward thinking activities. Can effectively communicate at all levels of the organization. Assists with solving difficult problems creatively. Looks for and drives improvements that would aid the entire organization
Requires 5 years of managerial or related experience, including at least 2 years as Manager, plus experience managing strategic initiatives. BS or MS degree or equivalent experience relevant to functional area. Shows track record of competent management skills. Possesses user assistance development or relevant experience. Demonstrates ability to manage multiple projects and priorities.
Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
As the manager of the Oracle Cloud Infrastructure technical writing group, you will be responsible for directing the activities of a fast-paced documentation team that works closely with engineering teams and technical stakeholders to plan, write, and maintain customer-facing documentation.
Supervise the timely design, production, and delivery/completion of development documentation
Manage and control activities in multi-functional areas of engagement
Ensure appropriate operational planning is effectively executed to meet Corporate specifications
Deep technical skills
Demonstrated leadership and people management skills
Strong communication skills
Strong analytical skills
Thorough understanding of technical documentation
BS or MS degree or equivalent experience relevant to functional area
5 years of management or leadership experience
2 years as a Manager