Technical Writer, Sales Engineering - Remote, US

Axon Scottsdale , AZ 85250

Posted 2 months ago

Our mission is to protect life.

We're out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER device to a full suite of hardware and software solutions, we are focused on providing police agencies with state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We'll put video at the heart of police records so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It's a big mission, but it's one we'll pursue relentlessly every single day.

Location: This is a Remote Role in the United States.

Your Impact

As a Technical Writer within Sales Engineering, you will be responsible for providing analysis of customer requirements and developing technical responses to meet their business needs. You will work directly with the sales, engineering, and professional services organizations to understand and provide technical leadership for qualifying and deploying Axon software solutions in law enforcement agencies across the country. You will lead the technical responses for sales requests including standardizing and streamlining our proposal content and crafting statements of work.

Your Day to Day

  • Provide technical support and documentation for customers and the professional services organization.

  • Analyze incoming RFPs and provide strategic, and accurate technical responses that reflect Axon's capabilities.

  • Where possible, improve or develop technical documentation to ease understanding of our products and services.

  • Participate in customer discovery sessions to scope integration requirements and propose solutions to meet those requirements.

  • Ensure a robust and feasible implementation plan is presented to potential customers.

  • Analyze IT system architectures for the purposes of scoping technical projects and recommending system improvements.

Basic Qualifications

  • Demonstrated analytical skills through understanding and defining complex subject material.

  • Effective communication with both technical and non-technical people, including clients and vendors.

  • Rigorous attention to detail and excellent technical writing skills.

  • Experience analyzing and developing technical systems and solutions.

  • Able to effectively manage multiple projects, priorities, and tasks within a dynamic environment.

  • Able to work independently and meet deadlines.

Preferred Qualifications

  • Experience in public safety industry.

  • Experience with Records Management Systems (RMS) and/or Computer Aided Dispatch (CAD)

  • Experience responding to high value RFPs

  • Experience developing Statements of Work (SOWs)

  • Experience working and influencing multiple stakeholders within a cross-functional, geo-dispersed team

Compensation and Benefits

  • Competitive salary and 401K with employer match

  • Discretionary paid time off

  • Robust parental leave policy

  • An award-winning office/working environment

  • Ride along with real police officers in real life situations, see them use technology, get inspired

  • And more...

NOTE: The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may require legal eligibility to work in a firearms environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, creed, color, sex (including gender identity, gender expression, sexual orientation, pregnancy, childbirth, or medical conditions related to pregnancy or childbirth), breastfeeding (or medical conditions relating to breast feeding), age, marital status, national origin or ancestry, genetic information, disability (including medical condition), veteran status, citizenship status, or any other characteristic protected by applicable local, state, or federal law.

Reasonable accommodations may be made to enable qualified individuals with disabilities and/or religious reasons to perform the essential functions of this position. Additionally, if you need a reasonable accommodation because of a disability or religious reason for any part of the employment process, please send an email to recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

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Technical Writer, Sales Engineering - Remote, US

Axon